Opening PDF documents in Sharepoint gets File open Failed

For some reason we can only open PDF documents through Sharepoint if I open a PDF on the Sharepoint server first. Otherwise we get this error: There was an error opening this document. File open failed.

Help please......

May 20th, 2015 4:28pm

For some reason we can only open PDF documents through Sharepoint if I open a PDF on the Sharepoint server first.

Hi,

Could you please provide more detail explanation about this issue?

Does the issue occur when you open PDF from document library? Do you set open behavior to be Open in Client or Open in Browser in Library settings?

From the quoted part, do you mean you need to open PDF document from SharePoint server local disk?

Please test the issue on other browser, you could also try:

http://blog.mikehacker.net/2010/05/03/unable-to-open-pdf-directly-from-sharepoint-2010/

Regards,

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May 21st, 2015 9:42am

Yes this is when we open the PDF from the document library and it opens in the Client.

So, I have to login to the sharepoint server and launch the Sharepoint Home Page and access the PDF from the Document library and launch it there. After that, the users are able to access PDF files.

May 22nd, 2015 11:11am

Hi,

Could you please locate more relevant error message in event log or ULS log for troubleshooting?

You could locate error by timestamp or correlation ID.

Regards,

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May 25th, 2015 2:12am

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