In the event it becomes necessary to open a support case with Microsoft for any of the ProClarity products, it is now possible to do that online via Microsoft's online assistance site, an index of which can be found at http://support.microsoft.com/selectindex/?target=assistance#P. Submitting a case online will avoid any potential phone wait times that might be encountered when opening a case via telephone.

Please let us know if you have questions on this process. Thank you.