Office file crashes when trying to modify the metadata using Information Management Policy

Hi, I have this issue.

I have one document library with different policies and content types attached to some policies. I downloaded a file and go to another document library where I have only one policy and the checkout is required. I uploaded the file and now the file is in checkout mode, I clicked on the file and when I tried to edit the metadata, it hands like below,

Now, if I try to modify the metadata using the edit option on the sharepoint library, I get the following message,

This library has the versioning activated and uses drafts and major versions. I am using Internet Explorer v10 32 bits edition.

Any thoughts?

July 21st, 2015 8:48pm

Hi Javi,

Did you mean that you can open the document in Office application but fail when editing the metadata for the document after opening the document in Office application?

If that is the case, I recommend to check if the Document Information Panel has been customized in the library.

Please also provide a screenshot of the policies set on the library for further research.

In addition, for the documents locked for shared use error, I recommend to clear the cache in Credential Manager to see if the issue can be resolved.

http://www.sharepointindepth.com/the-file-is-locked-for-shared-use-by/

If above cannot work, please follow the steps in the link for unlocking the files.

http://blog.datacenterfromhell.net/2013/02/the-file-url-is-locked-for-shared-use.html

Thanks,

Victoria

Free Windows Admin Tool Kit Click here and download it now
July 22nd, 2015 5:16am

Thank you Victoria. I have found the following two links, so, the workaround is to upload the file normally using the SharePoint ribbon and once you are done with the metadata, click on check-in.

https://support.office.com/en-us/article/Discontinued-features-and-modified-functionality-in-Microsoft-SharePoint-2013-bbbb0815-2538-4f1d-b647-1f7f6d508c93?CorrelationId=5eaec57f-91ea-4102-920b-b9e919909722&ui=en-US&rs=en-US&ad=US 

http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-2010-quick-parts-insert-sharepoint-label/ab151011-9743-483f-887d-3a30b0d37d8d?rtAction=1381911752619&auth=1


July 22nd, 2015 4:57pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics