Office document handling.
Hi Guys.I'm sure this is a basic question, but I'm only just starting with WSS 3.0 having been somewhat familiar with 2.0.Just to quickly outline the environment first:Server side:- Windows Server 2008 R2 (and therefore IIS 7.5)- WSS 3.0 with SP2 and the August 2009 CU (to fix the Search indexing bug when no root content exists)- Remote SQL Server 2008 with SP1 back-endClient environment:- Windows 7- Office 2007 with SP1 (can't get to SP2 yet, I'm afraid, due to Outlook connector incompatibilities with Sun Java Messaging)The problem I'm having is to do with document handling within a document library. When a user clicks on a document, they are prompted to Open or Save the document. This isn't ideal, but it also isn't the larger of the two problems. The second problem is that if they choose Open, Internet Explorer happily navigates off to the URL for the document, which leaves a blank page being presented to the user.Suffice to say this outcome is undesirable, as this is a sterotypical environment with customer perception heavily outweighs technical merit. With that in mind, I either need to get Sharepoint to use a new window directive (clumsy, but preferrable to the current situation) or somehow code the redirection such that it perhaps runs onLoad and pushed back to the referring page - which I would assume would be the document library (since Back takes you there). The latter would be daunting to do quickly, as I have no Sharepoint coding experience.Perhaps worth a final mention is that it would be even more preferrable to have the document rendered inside of the web browser, but I'm finding that the "Browser-enabled Documents" radio button does nothing advantageous, and if that's because of the change that is required from the File Associations tab on the client side, well, I'm out of luck, since that no longer exists in Windows 7.Any help on this one would be greatly appreciated.Cheers,Lain
February 26th, 2010 5:44am

> Internet Explorer happily navigates off to the URL for the document, which leaves a blank page being presented to the user. Why does going to a URL for the document lead to a blank page ? Do your users have sufficient rights to access both the document library and the particular document ? Where are they when they are clicking on the document ? Have they at this stage opened the document library in their browser? Which IE security zone is the SP web site in? Are they in your internal network when they access the document library ?FAQ sites: (SP 2010) http://wssv4faq.mindsharp.com; (v3) http://wssv3faq.mindsharp.com and (WSS 2.0) http://wssv2faq.mindsharp.com Complete Book Lists (incl. foreign language) on each site.
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February 26th, 2010 7:27am

Addressing your questions in order:1. No idea, that's why I'm posting. This wasn't an issue in WSS 2.0 for the installations I'd worked on. Technically, it's not leading to a blank page only, after all, it's a document reference.1a. The document opens externally to IE, leading to1b. IE displaying a blank page where the address is the URL to the document.2. Yes, or the document wouldn't open at all. This isn't the issue I'm trying to resolve. The blank page transition and/or externally opening of the document is.3. In the document library, which other than this particular behaviour is operating just fine, including indexing.4. Yes, they have the library open. It is from here that the document is being accessed.5. Intranet, as are all of our NTLM-required sites. Authentication is not the issue.6. Yes.Let me know if you require more information.In the meanwhile, I've implemented the content of this KB article with no success, so I'm still searching.Cheers,Lain
February 26th, 2010 9:29am

Thanks. I'll leave this to someone else to follow-up on. I seem to remember Office issues with Win 7 clients but I've not experienced them myself.FAQ sites: (SP 2010) http://wssv4faq.mindsharp.com; (v3) http://wssv3faq.mindsharp.com and (WSS 2.0) http://wssv2faq.mindsharp.com Complete Book Lists (incl. foreign language) on each site.
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February 26th, 2010 9:59am

Look at this thread. http://social.technet.microsoft.com/Forums/en-US/sharepointgeneral/thread/7c60f8c3-a6db-4640-815d-da3920ad4caa It seems to be the same problem and it includes a solution.FAQ sites: (SP 2010) http://wssv4faq.mindsharp.com; (v3) http://wssv3faq.mindsharp.com and (WSS 2.0) http://wssv2faq.mindsharp.com Complete Book Lists (incl. foreign language) on each site.
February 26th, 2010 5:36pm

Hi, Mike.Thanks for the pointer. That's the fix that one can use with XP, and possibly Vista (I'm not sure on that one since at work we jumped from XP to 7) but unfortunately not Windows 7, since the File Types tab no longer exists.Some of the functionality of the File Type was shifted off to the Control Panel > Default Programs item, but really, it was only the basic items. The capacity to include and modify shell actions does not appear to be represented anywhere now, which is somewhat suprising (which in my opinion, something of a mistake, but that's neither here nor there). This is where the KB article I linked in the first article comes into play, as it apparently should have enabled the in-browser functionality, which I expected that when paired with the Sharepoint in-browser would have workd. Unfortunately, that wasn't the case.For now, I'm just enjoying the weekend and I'll resume looking for a solution Monday, but this doesn't look like it's destined to be an easy solution to find.CheersLain
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February 27th, 2010 6:08am

Hi Lain,If you want to have a choice to Edit or Read Only when opening a document from a SharePoint Document LibraryIn IE8 Tools > Manage Addins > SharePoint Extensions and Add-ons > SharePoint OpenDocuments Class > Click on the Link and choose which sites it should be active on. The default is * for All sites to be edit - or read only...-IvanIvan Sanders My LinkedIn Profile, My Blog, @iasanders.
February 27th, 2010 6:54am

Hi, Ivan.Thanks for the reply, but this isn't the issue I'm trying to resolve.Cheers,Lain
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February 27th, 2010 6:59am

Hi Lain, Could you please clarify which type of document have you tried to open? Office documents or other documents? I tried on my local, if you open the Office Documents (Word, Excel, PowerPoint), it should prompt you to Open as Read only or Check out and edit. If these document is not open properly, could you please make sure Windows SharePoint Services Support is installed on the clients machine? Please try to install Windows SharePoint Services Support component and verify whether it is helpful. With a 2007 Office suite installed on the computer, follow these steps to install Windows SharePoint Services Support: Click Start, and then click Control Panel. Click Add or Remove Programs. In the list of currently installed programs, click Microsoft Office suite 2007, and then click Change. Click Add or Remove Features, and then click Continue. Expand Office Tools. Click the down arrow next to Windows SharePoint Services Support, and then click Run from My Computer. Click Continue. If you had installed it yet, could you please try to uninstall and reinstall it? As the issue is related with Office Client, I suggest you to run Microsoft Office Diagnostics and tried to fix the errors. To start the Microsoft Office Diagnostics program in Outlook 2007, follow these steps: 1. Click the Help menu. 2. Click the Office Diagnostics button. 3. Click Continue, and then click Run Diagnostics. Hope the information can be helpful. Lambert Qin TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Sincerely, Lambert Qin Posting is provided "AS IS" with no warranties, and confers no rights.
March 1st, 2010 12:39pm

Hi, Lambert.Thanks for taking the time to provide an in-depth response. Currently, Windows Sharepoint Services Support is already installed locally on the client and having run the diagnostic tool, it came back with five diagnostics run, no identified problems and no corrective actions, so that all seems to check out. That said, the problem with documents opening externally still persists.Do you think I should post this in a forum about Office 2007 rather than Sharepoint? I only started here because it's a Sharepoint-related feature, and I assumed more people here would have needed to deal with the issue, but perhaps this isn't the best area?Cheers,Lain
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March 2nd, 2010 3:04am

It's probably also worth pointing out - as a follow-up to my third post, that I've just tested the Office 2007 SP7 administrative templates via local group policy to no avail. The setting has applied correctly, it just hasn't had any effect.The administrative templates were obtained from http://www.microsoft.com/downloads/details.aspx?FamilyID=73D955C0-DA87-4BC2-BBF6-260E700519A8&displaylang=en.Cheers,Lain
March 2nd, 2010 7:35am

This is the part where I get to cry tears of frustration.It would seem that the WSS integration components do not register themselves with Internet Explorer 64-bit. The components do in fact work, but only under Internet Explorer 32-bit. I'm not sure who to vent at about this: the Sharepoint group, or the Office group, but given that IE 64-bit is not new, this has come as something of a suprise.Anyway, there's no point in getting frustrated about it. I suppose it will be resolved whenever someone remembers the 64-bit platform users.Cheers,Lain
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March 2nd, 2010 11:12am

Hi Lain,By this do you mean the SharePoint OpenDocuments Class I mentioned earlier. I looked into your issue a little more deeply, I use Windows server 2008 R2 x64 on everything except test systems and initially when WS08R2 was released I experienced similar issues, it may have been when I stopped using IE64, I don’t really remember to tell the truth...I don’t know if any of these will help...You can force IE7 or IE8 to open your document within a browserhttp://support.microsoft.com/kb/927009/The description of All fixes in the Office SP2 Upgrade (Doesnt mention this issue was resolved or existed with Word but does explicitly with PowerPoint, not clear if its x64)http://download.microsoft.com/download/C/2/C/C2C36159-600C-4EEA-B80A-F988EE7A418F/2007%20Office%20Service%20Pack%202%20Changes.xlsxI leave the x64 version of IE in program files and the x86 version on my desktop.... There are many addins that do not work like Flash every time you visit a site that has flas it will error and say you don’t have flash, send you to a site to install it, install, go back to the flash enabled site and be sent back to install... that’s the reason I use the 32 bit version my plugins all work... It was the same with drivers and Vista, it really wasn’t until Microsoft wrote the majority of third party drivers that consumers are happy...-Cheers,-Ivan Ivan Sanders My LinkedIn Profile, My Blog, @iasanders.
March 2nd, 2010 12:51pm

> It would seem that the WSS integration components do not register themselves with Internet Exprplorer 64-bit. As far as I can see, in all the posts you have made in this thread, there was no mention of the fact that the Windows 7 your were running was 64-bit. (and IE 64-bit)It would certainly help in future if these facts were clearly stated especially when there was so much configuration detail in the first post.(Moderator) FAQ sites: (SP 2010) http://wssv4faq.mindsharp.com; (v3) http://wssv3faq.mindsharp.com and (WSS 2.0) http://wssv2faq.mindsharp.com Complete Book Lists (incl. foreign language) on each site.
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March 2nd, 2010 4:36pm

Mike: For sure, that was definitely an oversight on my part.Ivan: Yes, that's the class. And the knowledge base article you've linked is the same one I'd already explored in an earlier post to no avail, with the update today being on the .adm template approach instead (not that I expected it would use different settings, since it's not technically policy-aware). As for SP2, it wasn't the issue thankfully - rolling back a service pack is never a good position to find yourself in.Anyways, thanks for the replies. I'll just work with the odd behaviour under 64-bit IE (meaning the navigation to a blank page) for now and see what the next versions of Office and Sharepoint bring with respect to 64-bit platforms.Cheers,Lain
March 2nd, 2010 4:56pm

Hi Lain, More information may be helpful for you. 64 bit IE is Level 2 Web browsers which provide basic functionality and ActiveX controls are not supported. As a result, there might be a user experience that is different from that in level 1 browsers. See Plan browser support (Office SharePoint Server) (http://technet.microsoft.com/en-us/library/cc263526.aspx) for more information. Hope the information can be helpful. Lambert Qin TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Sincerely, Lambert Qin Posting is provided "AS IS" with no warranties, and confers no rights.
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March 3rd, 2010 5:28am

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