Dear All,

I am having problems with my child domain users who can not access outlook anywhere, they are able to access email on their mobile phones using active sync, but not outlook anywhere,

Kindly advise on how best I can resolve the problem


May 21st, 2015 8:29am


what is cu version on exchange?
what is outlook error message?

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May 21st, 2015 4:08pm

Dear Sneff

We using Exchange server 2007 on both the parent domain and the child domain. On the parent domain outlook anywhere is working fine. But on the child domain mail server thats where we are having problems, Its just poping up for password.

even if the correct password is set the pop up is still coming.



May 21st, 2015 4:24pm


changed something on exchange servers? like certificate renew or other?
check iis logs and application/security log
when prompt password? after start oulook immediately or can connect outlook /send receive email/ and after one minute prompt password ?

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May 21st, 2015 4:41pm

it probably has something to do with your config.  Can you run 

Get-ClientAccessServer | Get-OutlookAnywhere | fl server, *hostname, *auth*, *ssl*


Get-ClientAccessServer | fl Auto

Also I would recommend checking out the Outlook Profile (when it tells you Exchange is unavailable, just click cancel and it should let you do what you need to do)

May 21st, 2015 5:16pm


According to your description, I understand that Outlook anywhere client always pop up authentication in child domain, however it works fine in parent domain.
If I misunderstand your concern, please do not hesitate to let me know.

I want to double confirm whether you have run Setup /PrepareAllDomains when install Exchange in child domain.

Also I noticed that the issue only happens when the child domain users connect to Exchange server by using Outlook Anywhere.
Please run Test E-mail AutoConfiguration tool in the problematic client side to check the detailed connection for Autodiscover service


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May 23rd, 2015 1:54am

Hi Allen,

I am not sure if the Setup /PrepareAllDomains was run since i have just inherited the infrastructure.

I will run the test you mentioned and send you the results.



May 23rd, 2015 2:28am

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