Hi,I am doing an operating system deployment of Windows7 on to an XP PC and am using USMT to copy the user data to the server and back to the PC.The data is copied to the Server successully and Windows is installed. But no user data is put back on the PC (i added a favourite in IE put a file on C:, desktop, mydocuments)A computer association is created but the operating sytem deployment report dispears and there are no loadstate or sscanstate logs.How do itell whats going wrong?

did you check the logs in C:\windows\system32\CCM\Logs and look for scanstate.log, scanstateprogress.log and loadstate.log ? what does your SMSTS.log file say about the usmt parts ?my SCCM step by step Guides > http://www.windows-noob.com/forums/index.php?showtopic=1064

I found some usefullogs:The smsts.log was in C:\Windows\SysWOW64\CCM\Logs not in C:\windows\system32\CCM\Logs as the documentation sugguests. (on the x64 client)and i found an error in the SCCM report - Last 1000 messages for a specific computer (Errors, Warnings, and Information)http://www.experts-exchange.com/articles/OS/Microsoft_Operating_Systems/Server/Systems_Management_Server/SCCM-OSD-Basic-troubleshooting.html

yup, on 64 bit operating systems the logs are logged in the path you stated, so what did you logs say ?my SCCM step by step Guides > http://www.windows-noob.com/forums/index.php?showtopic=1064

The log says:Failed to run the action: Request User State Storage. Unknown error (Error: 00004005; Source: Unknown)The reports says:The task sequence execution engine failed executing the action (Request User State Storage) in the group (Restore User Files and Settings) with the error code 16389 Action output: pp,896) m_ClientInfo.init(), HRESULT=80092004 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,1734) Request to SMP 'RG-SCCM01.RED-GATE.COM' failed with error (Code 0x80092004). Trying next SMP. FALSE, HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,1698) pClientRequestToSMP->Execute(migInfoFromMP.saSMPs), HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,2854) ExecuteRestoreRequestToSMP(migInfoFromMP), HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,2912) ExecuteRestoreRequest(), HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\main.cpp,80) OSDSMPClient finished: 0x00004005 Failed to find client signingcertificate. Code 0x80092004 ClientRequestToSMP::DoRequest failed. error = (0x80092004). Failed to find an SMP that can serve request after trying 4 attempts. ExecuteRestoreRequestToSMP failed (0x80004005). ExecuteRestoreRequest failed (0x80004005).. The operating system reported error 16389: This error is very similar to this post http://social.technet.microsoft.com/Forums/en-US/configmgrosd/thread/ba968889-5510-4551-9b62-f4e7d6cf60e5but mine is failing on restoring not capturing. I' masuming the certificate is ok if it can capture the settings?I only have one site and the PC was manually install with XP (and sccm client) on the same day as pushing the advertisment for the windows 7 OSD (and sccm client) so nothing have changed with the sccm client.Also the PC is talking to the domain ok -"The trusted root key provides a mechanism for clients to verify the authenticity of the management point and its certificate if they cannot query Active Directory Domain Services"

I hate to drag this up but I am having the exact same issue and was hoping that someone has good news on this subject. My error report is almost identical to the one posted above. Any information would be greatly appreciated. Thank you

hi helen, can you send me your scanstate.log please ? to anyweb AT hotmail DOT com My step by step SCCM Guides windows-noob on Twitter

This is from my TS log. XPsp3 to Win7 same machine. I'm having the same error as Helen. Did you post a reply for her? If so, may I request a copy of the resolution? tks. The task sequence execution engine failed executing the action (Request User State Storage) in the group (Restore User Files and Settings) with the error code 16389 Action output: p,896) m_ClientInfo.init(), HRESULT=80092004 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,1734) Request to SMP 'plixter.cityschools.com' failed with error (Code 0x80092004). Trying next SMP. FALSE, HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,1698) pClientRequestToSMP->Execute(migInfoFromMP.saSMPs), HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,2854) ExecuteRestoreRequestToSMP(migInfoFromMP), HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\smpclient.cpp,2912) ExecuteRestoreRequest(), HRESULT=80004005 (e:\nts_sms_fre\sms\client\osdeployment\osdsmpclient\main.cpp,80) OSDSMPClient finished: 0x00004005 Failed to find client signingcertificate. Code 0x80092004 ClientRequestToSMP::DoRequest failed. error = (0x80092004). Failed to find an SMP that can serve request after trying 4 attempts. ExecuteRestoreRequestToSMP failed (0x80004005). ExecuteRestoreRequest failed (0x80004005)..

There is a bug with this if KB974571 is installed on the image http://blogs.technet.com/b/configurationmgr/archive/2010/02/02/new-hotfix-available-kb977203-user-state-migration-fails-on-a-sccm-2007-sp1-or-sp2-client-after-you-install-security-update-974571.aspx

thank, I'll check it out.

Installed the hot fix, update the clients and added the patch= statement to my task sequence. I'm still gettting the same error Failed to find client signingcertificate. Code 0x80092004 Anyone have an idea?

Hi, Sorry john, I didn't resolve this, i decided to use hard link migration instead (keep the data on the PC)

Update. Called MS tech support and the tech had me remove KB974571 update from my reference machine, recreate the image and deploy it. That worked. The hot fix did not work.

I had the same problem, my w7 images have the kb974571 and when i start the advertisement the task sequence stop and show the following error on smsts.log failed to find client signing certificate. Code 0x80092004

you will also need to run the ccmcertfix utility that is supplied with the hotfix prior to running your task sequence.