OM 2007 R2 Update 3 - issue with "Active Alerts" view
We just put on OM 2007 R2 Update 3 and have discovered that the default "Monitoring/Alerts View" does not reflect New/Open alerts unless you choose a scope. Clearing scope results in no entries even though get-alerts reflects "new" alerts. Anyone else experiencing this issue?
October 6th, 2010 3:37pm

Have you tried starting the Console from the command line with the option /clearcache - e.g. C:\Program Files\System Center Operations Manager 2007\Microsoft.MOM.UI.Console.exe" /clearcacheCheers Graham View OpsMgr tips and tricks at http://systemcentersolutions.wordpress.com/
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October 6th, 2010 3:51pm

Yes. Problem Persists.
October 6th, 2010 7:06pm

Hi, Although I suspect that ths problem lies with the console application, can you check the web console to see if the symptoms are the same? MattMatt White ( http://systemcenterblog.hardac.co.uk/ )
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October 7th, 2010 12:12am

Hi, Please also check the Properties of Active Alerts (right click Active Alerts and select properties). In criteria tab, ensure “Show data related to:” is set to “Entity” and “”Show data contained in a specific group:” is set to “All”; uncheck all the conditions and click OK to apply the settings. Then, please see if the alerts will appear . Thanks. Nicholas Li - MSFT Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
October 7th, 2010 12:38pm

Unfortunately the web application is now broke for the "Active Alerts" view ("unexpected error" for page; may be a related problem), but works for all the other views/folders, etc.-- Gerry O'Brennan (Missouri Univ of Science and Tech)
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October 7th, 2010 4:22pm

Criteria for view: Show Data Related to "Entity" Show data contained in a specific group "(ALL)" View all alerts, with Not Equals 255 resolution state Nothing shows unless I choose a scope containing entries (i.e. "Windows Server Computer Group"). I've even removed the "resolution state" criteria, which should list ALL alerts and the view is empty (unless a scope is changed). Note: get-alert returns results (see below): get-alert -criteria 'ResolutionState!="255"' | format-table Name Name ---- No MOM test mailbox account for some mailbox databases Exchange Server does not have a MOM test mailbox account AD Replication Monitoring - Access Denied The Exchange Information Store service cannot contact the MTA. Verify that the M... The Offline Address List (OAL) Generator could not generate full details for som... Calendaring agent failed with error while saving appointment. The AD Machine Account Authentication Failures Report has data available get-alert | group-object netbioscomputername Count Name Group ----- ---- ----- 59 MST-VMAIL1 {No MOM test mailbox account for some mailbox da... 15 MST-DC03 {AD Replication Monitoring - Access Denied, The ... 12 SANMGR {The Operations Manager agent processes are usin... 14 OMSERVER-TEST {Data Access Service SPN Not Registered, Web App... 4 mst-mail7 {Alert Message For Cluster Discovery Connect Sta... 1 winrpc-d1 {Logical Disk Fragmentation Level is high} 3 {Heartbeat failed, AD Site Performance Health De... -- Gerry O'Brennan (Missouri Univ of Science and Tech)
October 7th, 2010 4:29pm

It may be that there is something wrong with the view definition in the default management pack. Can you try creating a new view folder (in a new MP), then adding an alert view with the same criteria as the 'active alerts' view? Matt Matt White ( http://systemcenterblog.hardac.co.uk/ )
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October 7th, 2010 5:38pm

Matt, I have tried creating new alert views and the problem persists. I don't see any way to associate a view with a MP though (just monitors, alerts, overrides, etc.). How do I get views to save to other than the default MP? Thanks.-- Gerry O'Brennan (Missouri Univ of Science and Tech)
October 7th, 2010 6:27pm

It's the folder that dictates the MP. You have to right click on the monitoring root node, then create a new folder. Sounds like it might be a dead, as you've already done a similar task. Worth a try though...Matt White ( http://systemcenterblog.hardac.co.uk/ )
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October 7th, 2010 6:34pm

Matt, Thanks for the tip. The issue does still persist after trying this.-- Gerry O'Brennan (Missouri Univ of Science and Tech)
October 7th, 2010 6:48pm

Let me do a further review of the Cumulative Update notes. Maybe I've missed an important step. If I can't get it resolved I'll open an incident with MS. Appreciate all of the tips.-- Gerry O'Brennan (Missouri Univ of Science and Tech)
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October 7th, 2010 6:52pm

Missed the fact that there were some post SQL updates to run, which fixed the problem. Sorry about the false alarm and thanks for all the help...still learned some valuable tips as I deploy our first OM server. Thanks again!-- Gerry O'Brennan (Missouri Univ of Science and Tech)
October 7th, 2010 7:44pm

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