Hello,

I'm setting up notifications and I'm having some problems with Incident Priority.

When I create an Incident in the Self Service Portal, I have the option to choose the Urgency. If I leave the Urgency at it's default value, which in my case is Low, everything works fine. However if I change it to Medium or High, the Priority is not calculated in time and the e-mail notification I receive is missing the Priority value. What can be causing this?

Kind regards,

Wojciech

Hi,

Have you checked whether the Notification Template is configured properly?

Hi,

I found this thread: https://social.technet.microsoft.com/Forums/en-US/48d8e0d4-ea1b-45ea-b271-61fcb78611d5/incident-priority-is-not-being-calculated-automatically-using-incident-template?forum=systemcenterservicemanager and implemented the solution they suggested - added a Criteria in the workflow for Priority not equal 0. Works like a charm now:)

Kind regards,

Wojciech

• Marked as answer by rozanw 12 minutes ago