I got a headache issue regarding the SCOM 2007 R2's Console's Monitoring Overview. Under State and Alerts view, there are two boxes: Computer Health and Distributed Applications. While all the Distributed Applications's links are active, i.e. clickable, the Computer Health's links are all grayed out; and under Actions to the right, the "View Computer State" is also grayed out, all others are active I did check RMS's health state, which indicated Green, i.e. good; and all other servers indicate healthy. I don't know what's going on. I tried repair the Console by re-installing SCOM, not help. Did not do anything to it. I don't know where to look at Background: SCOM 2007 R2, CU5 running on a 2008 R2 x64. The SQL is on separate box of 2008 R2, x64 Appreciate any of your suggestionsHairau

Hi Hairau, Did you try other views? i.e. Discovered Inventory(change target type to Windows Computer) or Operations Manager views?Please try open the Console with /clearcashe switsh and check what changed. hope this can help.. Regards, Mazen

Hi Mazen Thanks for your response. But ... how? I'm not good at programming languages ThanksHairau

Mazen, I did try them all, no help. ThanksHairau

Hi Hairau, "C:\Program Files\System Center Operations Manager 2007\Microsoft.MOM.UI.Console.exe" /Clearcashe if it is not working can you post a screenshot to see how your issue looks like?! Regards, Mazen

In addition, I would like to share the following with you for your reference: Troubleshooting gray agent states in System Center Operations Manager 2007 and System Center Essentials http://support.microsoft.com/kb/2288515 Fixing troubled agents http://blogs.technet.com/b/kevinholman/archive/2009/10/01/fixing-troubled-agents.aspx If the issue persists, please check the Event Log on the problematic agents; if there are any related errors, please let us know the details. Thanks.Nicholas Li TechNet Community Support

Thanks Mazen. Like I mentioned before, I did try the /Clearcache with no help. The weird thing is all others look quite normal, no agents display grayed out. And here is the shot Hairau

Thanks Nicholas, I did look thru the 2288515, already, and don't see any applicable to my case; we don't have any agents being grayed out, including the RMS. Thanks,Hairau

Hi Hairau, Do you have any other user who can access SCOM console? Would you please try with another user? Regards, Mazen

Mazen, I tried a different user whose is also a scom administrator, still the same. Thanks,Hairau

Ok, Are you opening the console on the RMS? Which CU installed on your environment? Can you install the console on a standalone computer and try? Actually this is weird!!

I tried opening it on the RMS, my two desktop clients, and one standalone client, with no progress, i.e. the same. I got SCOM 2007 R2, CU5, running on a 2008 R2, x64. My SCOMSQL - 2008 r2, x64 on separate box. Don't think there is any thing related to it. I can see the above view changed dynamically whenever an issue to a server arisen. Only uncomfortable is you can't click on it like you would normally do I tried it on various OS, XP, 7 Pro, 2008R2, still the same Getting lost... Thanks,Hairau

Hi, Thank you for your updates. If you have configured AEM, please check the following: AEM and SCOM: where do all these computers with Unknown Status come from? http://thoughtsonopsmgr.blogspot.com/2010/03/aem-and-scom-where-do-all-these-objects.html AEM: how to remove it? http://thoughtsonopsmgr.blogspot.com/2010/03/aem-how-to-remove-it.html Meanwhile, please also try the following suggestions: 1. Clear the HealthService queue on the RMS: 1) Stop System Center Management service. 2) Go to C:\Program Files\System Center Operations Manager 2007\, and rename the Health Service State folder. 3) Restart System Center Management service. 2. Restart the following services: System Center Management service System Center Management Configuration service System Center Data Access service Hope this helps. Thanks. Nicholas Li TechNet Community Support

Thanks Nicholas, I tried all your suggestions, still. We do have two agentless, which is shown as Unknown Status 2, which is now understandable to me. Just in case, here is the screenshot of my RMS Thanks, Hairau

hello I am Dianely Fattal I have thesame problemhairau, proberestart services SystemCenter Managementservice System CenterConfigurationManagementservice System CenterData AccessService andnot successfulyou couldgive meanothersuggestion?

hello I am Dianely Fattal I have the same problem hairau, probe restart services System Center Management service System Center ConfigurationManagement service System CenterData Access Service andnot successful you could give mean other suggestion? here the image