Hi,

I am running into an issue where Word hangs when opening certain files from a document library. When the issue occurs, Word opens and hangs at the Downloading Doc URL stage. I have tried disabling the SharePoint plugins in IE and that
makes no difference. I can download a local copy of the file and open in just fine.

I can open previous version of same file. as soon as we restart App pool, all document start working.

Does anyone have any thoughts on what might be causing this?
Thanks.

Heerak

• Moved by Patrick_LiangMicrosoft contingent staff, Moderator Thursday, March 19, 2015 2:06 AM

Hi Heerak,

Any update?

Regards