Microsoft Office Web Apps 2013 can't display PPT, for specific PPT (imagehandler.ashx) (Network Steve Forum)

Microsoft Office Web Apps 2013 can't display PPT, for specific PPT (imagehandler.ashx)

I have a WOPI server setup which can display most PPT files correctly, however some WOPI files won't load. The server has been updated to SP1 and had the latest updates applied. The request to imagehandler.ashx consistently fails for this one PPT. The PPT that fails requests Rid=preview.png while others that succeed tend to request Rid of the format S1_1_960x540.png.

The ULS logs show the failure happening but don't give any indication as to what the root cause or fix would be (see below curl request)

The CURL request looks like this:

curl 'https://mainofcweb.<DOMAIN>.com/p/imagehandler.ashx?PV=0&PF=2&Pid=WOPIsrc%3Dhttps%253A%252F%252Fmain%2E<DOMAIN>%2Ecom%252Fservices%252Fmedia%252Fwopi%252Ffiles%252F2049356%26access%5Ftoken%3Db6ef988d256e4584930bbc63e4643bf7%26access%5Ftoken%5Fttl%3D0%26z%3D1&Rid=preview%2Epng&voe=y' -H 'Accept-Encoding: gzip, deflate, sdch' -H 'Accept-Language: en-US,en;q=0.8,fr;q=0.6' -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/45.0.2454.85 Safari/537.36' -H 'Accept: image/webp,image/*,*/*;q=0.8' -H 'Referer: https://mainofcweb.<DOMAIN>.com/p/PowerPointFrame.aspx?PowerPointView=ReadingView&WOPISrc=https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356&access_token=b6ef988d256e4584930bbc63e4643bf7' -H 'Cookie: optimizelyEndUserId=oeu1418339520954r0.3348562528844923; __utma=99905673.286235822.1408563210.1424903446.1424903446.1; mp_341009fd99744e01e9d5396f16bf60eb_mixpanel=%7B%22distinct_id%22%3A%20%2215007576%22%2C%22%24initial_referrer%22%3A%20%22%24direct%22%2C%22%24initial_referring_domain%22%3A%20%22%24direct%22%2C%22__mps%22%3A%20%7B%7D%2C%22__mpso%22%3A%20%7B%7D%2C%22__mpa%22%3A%20%7B%7D%2C%22__mpu%22%3A%20%7B%7D%2C%22__mpap%22%3A%20%5B%5D%2C%22mp_name_tag%22%3A%20%22<USERNAME>%40<COMPANY>.com%22%2C%22accountNumber%22%3A%20%2215007576%22%2C%22company%22%3A%20%22FuzeBox%22%2C%22isMultiseatAdmin%22%3A%20false%2C%22isAdmin%22%3A%20true%2C%22type%22%3A%20%22U%22%2C%22isGuest%22%3A%20false%2C%22isInvited%22%3A%20false%2C%22invitedBy%22%3A%20%22%22%2C%22id%22%3A%20%2215007576%22%2C%22%24created%22%3A%20%222013-11-13T23%3A02%3A34.000Z%22%2C%22%24email%22%3A%20%22<USERNAME>%40<COMPANY>.com%22%2C%22%24first_name%22%3A%20%22Nathan%22%2C%22%24last_name%22%3A%20%22Hopper%22%2C%22%24name%22%3A%20%22Nathan%20Hopper%22%7D; mp_04e7126f15c54351178661d9b80c856b_mixpanel=%7B%22distinct_id%22%3A%20%2214d73916cde37a-0c3565455-33627e00-13c680-14d73916cdf211%22%2C%22%24initial_referrer%22%3A%20%22%24direct%22%2C%22%24initial_referring_domain%22%3A%20%22%24direct%22%7D; optimizelySegments=%7B%22176493899%22%3A%22gc%22%2C%22176804267%22%3A%22referral%22%2C%22176834679%22%3A%22false%22%7D; optimizelyBuckets=%7B%7D; _mkto_trk=id:807-GPA-545&token:_mch-<DOMAIN>.com-1408563210473-50574; ajs_group_id=null; ajs_user_id=1009825939; ajs_anonymous_id=%22896f0e35-168a-46c7-bb3d-21fbbaeafe27%22; _ga=GA1.2.286235822.1408563210; mp_a5f92e853ca43e2115b2603f1401b837_mixpanel=%7B%22distinct_id%22%3A%201009825939%2C%22%24initial_referrer%22%3A%20%22%24direct%22%2C%22%24initial_referring_domain%22%3A%20%22%24direct%22%2C%22mp_name_tag%22%3A%20%22<USERNAME>%40<COMPANY>.com%22%2C%22id%22%3A%201009825939%2C%22displayName%22%3A%20%22Nathan%20Hopper%22%2C%22%24email%22%3A%20%22<USERNAME>%40<COMPANY>.com%22%7D; DcLcid=ui=1033&data=1033' -H 'Connection: keep-alive' -H 'Cache-Control: max-age=0' --compressed

Log snippets:

09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture vkaw Medium ViewStore.SetCompleted(https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356, PowerPointExtraSmall, preview.png) - status = ConversionError ed43b211-e4a3-4c49-aba3-1abe3bff33ec

September 3rd, 2015 6:56pm

Full log snippet for the transaction:

09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C ULS Logging Logging Correlation Data 77a3 Verbose Starting correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Web Apps common af46v Verbose Beginning new user session with ID ed43b211-e4a3-4c49-aba3-1abe3bff33ec ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Web Apps common ajba4 Medium WAC Server HttpModule: Beginning request at target [/p/imagehandler.ashx?PV=0&PF=3&Pid=WOPIsrc%3Dhttps%253A%252F%252Fmain%2E<DOMAIN>%2Ecom%252Fservices%252Fmedia%252Fwopi%252Ffiles%252F2049356%26access%5Ftoken%3DREDACTED_32%26access%5Ftoken%5Fttl%3D0%26z%3D1&Rid=preview%2Epng&voe=y] in session [ed43b211-e4a3-4c49-aba3-1abe3bff33ec] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C ULS Logging Logging Correlation Data xmnv Medium UserSessionId=ed43b211-e4a3-4c49-aba3-1abe3bff33ec ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction ak7zo Verbose LogHostRequests: Not logging browser's request because the client didn't ask us to. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Web Apps common aei4c Verbose Adding header [X-OfficeFE = 19b216e6c8094e408523c6ce4fb74d55] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Web Apps common aei4d Verbose Adding header [X-OfficeVersion = 15.0.4535.1000] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Services Infrastructure Globalization gq8w Verbose Regional Settings created from Cookie with ui = en-US and data = en-US, requested ui = 1033, requested data = 1033. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps PowerPoint Front End a22r Verbose Start WacViewServices.BeginGetItem: view=AnimatedExtraSmall; item=preview.png. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture vjyu Medium Librarian.BeginGetItem(https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356, PowerPointExtraSmall, preview.png) ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction adhse Medium WOPI CheckFileInfo: Start [url:https://main.<DOMAIN>.com/services/media/wopi/files/2049356] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction ag7pm Medium URL generated for WOPI CheckFile Request: https://main.<DOMAIN>.com/services/media/wopi/files/2049356?access_token=REDACTED_32&access_token_ttl=0 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.88 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction afk6b Medium WOPI Proof Data: AccessToken Hash '-1921404212' [32 bytes], URL 'HTTPS://MAIN.FUZEMEETING.COM/SERVICES/MEDIA/WOPI/FILES/2049356?ACCESS_TOKEN=REDACTED_32&ACCESS_TOKEN_TTL=0' [127 bytes], TimeStamp '635769122568883143' [8 bytes] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.90 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction ai85q Medium WOPI Proof: Using Current private key (to sign) that matches Current public key BgIAAACkAABSU0ExAAgAAAEAAQCJd9uN1JyPJBDI4W1hLcNdwI5jXRlfF2iBt7fRxK/ksyWtS4yo2N+2UMHIj0TvdOXzjsl1DgPwSlY6dxFy/B4aAGA6VO8kSaDc89917MqlgkKDcq76t/QByhS8mQfc9V0LONbSuMNFzTKisumfM9jmn2qFSUnJg+osP2Atc3oWLZA104VrNGo8TZsHZPYZ2GBu5IgeR9PJni/P0y+tofb1Er8fmqIpRq2MMSXGXw2a2Qm59zjpyBi9yJBivMGZJPk05uQryGDZlu9xZ605HhIrr6nJGYyx8zPguXDTHSeKmJSKlvYiKiifSqKzh4bA7L5d52l/8wGizmNo8hwEHujq ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.90 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction ai85a Medium WOPI Proof - Successfully signed the data with the Current private key [14 ms] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.90 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction ai85q Medium WOPI Proof: Using Old private key (to sign) that matches Old public key BgIAAACkAABSU0ExAAgAAAEAAQDhz498aBzPWMTdb4wXYkDdLulhr6MX31A3Q6Vj3RzUpUPOrJ2yybI4l2vapiPqzNRQvrWD3iTheLhLN80DWPzJMtbJtSYm33PYYXeaRMkNjdurCA8iWEBclmFMjbIm0TJ/m7+KybOkUVKmxRw83XICl6dwBl/71ems36AMkhjipDD32r4cJRV9TZjYNppgFTHz6MwuoACMjDk7YLS4AWxtqgGfRCntPTnQ9lEOZAc18dE5C4CS41JsEgme9xGcjbgTORkJuyUSu/PZ/0YHxsjZ2rKwgfDIwFKHiCEu0JMMCBwrzTB3VEAAOQ37a+4Broho4P4Qf+x0iwmATYg0flXy ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.91 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction ai85a Medium WOPI Proof - Successfully signed the data with the Old private key [14 ms] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.91 w3wp.exe (0x18E0) 0x0D1C Services Infrastructure Office Performance Tracing dcw3 Verbose PerfCounterAverageTimer started: WacWopi_CheckRequestAverageTime ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.91 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction adhq7 Medium HttpRequestAsync (WOPICheckFile,WACSERVER) Starting [mode: GET, url: https://main.<DOMAIN>.com/services/media/wopi/files/2049356?access_token=REDACTED_32&access_token_ttl=0] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:16.91 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction adhro Medium HttpRequestAsync (WOPICheckFile,WACSERVER) End Called ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.62 w3wp.exe (0x18E0) 0x1BCC ULS Logging Logging Correlation Data 77a3 Verbose Starting correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC Office Web Apps WAC Hosting Interaction ah6f6 Medium HttpRequestAsync::GetResponseCallback - ContentLength:202 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC Office Web Apps WAC Hosting Interaction ai83c Verbose HttpRequestAsync::EnsureBuffer - allocated:512 resize:False ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC Office Web Apps WAC Hosting Interaction adhrm Verbose HttpRequestAsync (WOPICheckFile,WACSERVER), reading [offset:0, cb:512, maxBytesToRead:32000, tail:en_ttl=0 actualRemaining:202] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC Office Web Apps WAC Hosting Interaction ain1s Medium HttpRequestAsync::FProcessReadReturn - cbRead:202 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC Office Web Apps WAC Hosting Interaction adhrm Verbose HttpRequestAsync (WOPICheckFile,WACSERVER), reading [offset:202, cb:512, maxBytesToRead:31798, tail:en_ttl=0 actualRemaining:0] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC Office Web Apps WAC Hosting Interaction ain1s Medium HttpRequestAsync::FProcessReadReturn - cbRead:0 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC Services Infrastructure Office Performance Tracing a495 Verbose PerfCounterAverageTimer stopped: WacWopi_CheckRequestAverageTime, elapsed time = 713 milliseconds. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC Office Web Apps WAC Hosting Interaction adhrr Medium HttpRequestAsync (WOPICheckFile,WACSERVER) Setting Completion [Time in ms: 713, Bytes Read: 202] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC Office Web Apps WAC Hosting Interaction ajdv9 Medium HttpRequestAsync (WOPICheckFile,WACSERVER) SetCompletion Track start | setting trackers | WebRequest.Create() | Create() returned | _req.ContentLength 0 | setting request headers | setting user agent | setting keep alive | setting timeout callback | Start calling StartResponseProcessing | StartResponseProcessing._req.BeginGetResponse() | BeginGetResponse() returned | StartResponseProcessing RETURNS | Start RETURNS | End.AsyncWaitHandle.WaitOne() | GetResponseCallback isSync:False | _req.EndGetResponse() | EndGetResponse() returned | RecordResponse OK | _response.GetResponseStream() | _response.GetResponseStream() RETURNED | DoReadLoopFinished | _getStream.BeginRead() | ReadCallback.sync returning | BeginRead() -> sync:True | DoReadLoopFinished.FProcessReadReturn() | FProcessReadReturn._get... ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63* w3wp.exe (0x18E0) 0x1BCC Office Web Apps WAC Hosting Interaction ajdv9 Medium ...Stream.EndRead() | EndRead() -> 202 | FProcessReadReturn._responseStream.Write() | FProcessReadReturn RETURNS True | FProcessReadReturn() -> true | _getStream.BeginRead() | ReadCallback.sync returning | BeginRead() -> sync:True | DoReadLoopFinished.FProcessReadReturn() | FProcessReadReturn._getStream.EndRead() | EndRead() -> 0 | FProcessReadReturn._responseStream.Write() | FProcessReadReturn RETURNS False | FProcessReadReturn() -> false | DoReadLoopFinished RETURNS true | GetResponseCallback DoReadLoopFinished -> TRUE | SetCompletion False | ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction ag7m6 Medium WOPI Http Request Completed [host machine name:, version:, host correlation:] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Performance Reporting al3kn Medium Host IP Address [HostIPv4:206.81.179.27] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x1BCC ULS Logging Logging Correlation Data 77a3 Verbose Ending correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction ai0tp Medium WOPI (CheckFile) Null or empty user id [src:https://main.<DOMAIN>.com/services/media/wopi/files/2049356] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction adhsi Medium Returned from WOPI CheckFileInfo, [host:WACSERVER, user:<USERNAME>@<COMPANY>.com] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps WAC Hosting Interaction adhsj Medium CacheKey based on host-provided hash: 42df964a9cc74ba83b5c65e4d8048b793924f9ff0ec0b51a95e260d9f360989b ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture afdlk Verbose DocumentInfoCache.GetDocumentCacheItem: docId=https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356, outputFormat=_v00000000-0000-0000-0000-000000000c18, hashcode=-740015563 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture ai1zf Verbose ViewItemStore::BeginGetItem - Trying to get from main cache ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture e9dk Medium ViewStore.ReadMainCache(https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356, PowerPointExtraSmall, preview.png) ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture afdlo Verbose DocumentInfoStore.GetDocumentInfo(https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356, _v00000000-0000-0000-0000-000000000c18) ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture afdmd Medium FEMemoryCache.FReadFromCacheLine: key 42df964a9cc74ba83b5c65e4d8048b793924f9ff0ec0b51a95e260d9f360989b_00000000-0000-0000-0000-000000000c18, length 10240, offset 0 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture adhrs Verbose WCFReaderAsync.Start ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Services Infrastructure Office Performance Tracing a491 Verbose PerfCounterAverageTimer started: WacDiskCacheReadFileTime ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture adhqt Verbose DiskCacheReaderAsync.ConnectToReadStream:[SHA256Hash:42df964a9cc74ba83b5c65e4d8048b793924f9ff0ec0b51a95e260d9f360989b, , Variation:00000000-0000-0000-0000-000000000c18, BytesToRead:1048576, Offset:0] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Services Infrastructure Office Service Finder dea9 Medium GlobalListLoadBalancer: Refreshing list for service DiskCache. Reason: refresh interval ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Services Infrastructure Office Service Finder ahksj Medium GlobalListLoadBalancer: Next refresh time: 09/03/2015 21:25:17 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Services Infrastructure Office Service Finder alojm Medium GlobalListLoadBalancer: Finished refreshing list. [Agent: DiskCache; Time WriteLock held (ms): 1] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Services Infrastructure Office Service Finder gs6e Verbose GlobalListLoadBalancer: 42df964a9cc74ba83b5c65e4d8048b793924f9ff0ec0b51a95e260d9f360989b --> http://sjomainofcweb01:809/diskcache/DiskCache.svc ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture adhqs Medium Creating channel to DiskCache: http://sjomainofcweb01:809/diskcache/DiskCache.svc ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps Office Viewing Architecture ai6rl Verbose BindingManager.OpenChannel: DiskCache http://sjomainofcweb01:809/diskcache/DiskCache.svc ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.63 w3wp.exe (0x18E0) 0x0D1C Office Web Apps PowerPoint Front End a22s Verbose Finished WacViewServices.BeginGetItem: view=AnimatedExtraSmall; item=preview.png. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x12CC) 0x13B4 ULS Logging Logging Correlation Data 77a3 Verbose Starting correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x12CC) 0x13B4 Services Infrastructure Services Infrastructure Logging alyew Medium MachineTransfer [SourceMachine:SJOMAINOFCWEB01, SourceMachineVersion:15.0.4543.1000, TargetMachine:SJOMAINOFCWEB01, TargetMachineVersion:15.0.4535.1000, Method:DiskCacheService.ReadCacheData] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x12CC) 0x13B4 Office Web Apps WAC Persisted Cache Storage gn8p Medium ReadCacheData: [42DF964A9CC74BA83B5C65E4D8048B793924F9FF0EC0B51A95E260D9F360989B00000000000000000000000000000C18, 00000000-0000-0000-0000-000000000c18, 1048576, 0, SJOMAINOFCWEB01] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x12CC) 0x13B4 Services Infrastructure Office Performance Tracing a491 Verbose PerfCounterAverageTimer started: WacDiskCacheLocalReadFileTime ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x12CC) 0x13B4 Office Web Apps WAC Persisted Cache Storage gn8t Verbose ReadCacheData: Attempting read from C:\ProgramData\Microsoft\OfficeWebApps\Working\d\09B\42DF964A9CC74BA83B5C65E4D8048B793924F9FF0EC0B51A95E260D9F360989B00000000000000000000000000000C18 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x12CC) 0x13B4 Services Infrastructure Office Performance Tracing a495 Verbose PerfCounterAverageTimer stopped: WacDiskCacheLocalReadFileTime, elapsed time = 1 milliseconds. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x12CC) 0x13B4 Office Web Apps WAC Persisted Cache Storage gn8q Medium ReadCacheData Response: [Length: 360] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x12CC) 0x13B4 ULS Logging Logging Correlation Data 77a3 Verbose Ending correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x0720 ULS Logging Logging Correlation Data 77a3 Verbose Starting correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x0720 Office Web Apps Office Viewing Architecture adhqw Medium DiskCacheReaderAsync.ReadCallBack: IsCompletedTrue, CompletedSynchronously:False, Obtained response from SJOMAINOFCWEB01 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x0720 ULS Logging Logging Correlation Data 77a3 Verbose Ending correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1844 ULS Logging Logging Correlation Data 77a3 Verbose Starting correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1844 Office Web Apps Office Viewing Architecture ahcpi Verbose WCFReaderAsync::FProcessReturn - Read 255 bytes ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1844 ULS Logging Logging Correlation Data 77a3 Verbose Ending correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 ULS Logging Logging Correlation Data 77a3 Verbose Starting correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture ahcpi Verbose WCFReaderAsync::FProcessReturn - Read 105 bytes ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 ULS Logging Logging Correlation Data 77a3 Verbose Ending correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 ULS Logging Logging Correlation Data 77a3 Verbose Starting correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture ahcpi Verbose WCFReaderAsync::FProcessReturn - Read 0 bytes ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Services Infrastructure Office Performance Tracing a495 Verbose PerfCounterAverageTimer stopped: WacDiskCacheReadFileTime, elapsed time = 19 milliseconds. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture adhry Verbose WCFReaderAsync.End: Return bytesRead:360 ElapsedMS:15.6829 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture afdlg Verbose DocumentInfoCache.UpdateCachedDocumentInfo: docId=https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356, outputFormat=_v00000000-0000-0000-0000-000000000c18, info=131178, location=http://sjomainofcweb01:809/pptc/Viewing.svc ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture afdlk Verbose DocumentInfoCache.GetDocumentCacheItem: docId=https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356, outputFormat=_v00000000-0000-0000-0000-000000000c18, hashcode=-740015563 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture vkaw Medium ViewStore.SetCompleted(https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356, PowerPointExtraSmall, preview.png) - status = ConversionError ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture alz1p Medium ViewStore.SetCompleted info: [Backend:http://sjomainofcweb01:809/pptc/Viewing.svc, CorrelationId:ea63f042-6257-4b6e-bb6d-d8a5e9b9b566, Time:09/03/2015 13:14:10 ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture vjzo Medium Librarian.SetCompleted(https%3A%2F%2Fmain.<DOMAIN>.com%2Fservices%2Fmedia%2Fwopi%2Ffiles%2F2049356, PowerPointExtraSmall, preview.png) - status = ConversionError ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.65 w3wp.exe (0x18E0) 0x1A30 Office Web Apps PowerPoint Front End al33l Verbose Start WacViewServices.EndGetItem. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.68 w3wp.exe (0x18E0) 0x1A30 Office Web Apps PowerPoint Front End a22x Medium WacServerResultErrorInfo; ItemRetrivalStatus: ConversionError; ErrorCode: ErrorRESERVEDUnknown; ServerResultCode: ApplicationServerError; ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.68 w3wp.exe (0x18E0) 0x1A30 Office Web Apps Office Viewing Architecture al1c3 Medium AsyncResult::SetCompleted - Completed with unthrown exception Microsoft.Office.Server.Powerpoint.Pipe.Interface.PipeApplicationException: Exception of type 'Microsoft.Office.Server.Powerpoint.Pipe.Interface.PipeApplicationException' was thrown. at Microsoft.Office.Server.Powerpoint.Pipe.Web.WacViewServices.EndGetItem(IAsyncResult asyncResult) at Microsoft.Office.Server.Powerpoint.Pipe.Interface.DirectImageRequest.End(IAsyncResult asyncResult) at Microsoft.Office.Server.Powerpoint.Pipe.Interface.PipeManager.OnRequestComplete(IAsyncResult result) WacServerResultErrorInfo; ItemRetrivalStatus: ConversionError; ErrorCode: ErrorRESERVEDUnknown; ServerResultCode: ApplicationServerError; ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.68 w3wp.exe (0x18E0) 0x1A30 Office Web Apps PowerPoint Front End al31w Medium BaseHandler: PipeApplicationException - Microsoft.Office.Server.Powerpoint.Pipe.Interface.PipeApplicationException: Exception of type 'Microsoft.Office.Server.Powerpoint.Pipe.Interface.PipeApplicationException' was thrown. at Microsoft.Office.Web.Common.AsyncResult`1.WaitForCompletion() at Microsoft.Office.Server.Powerpoint.Web.UI.ImageHandler.EndNetworkRequest(IAsyncResult result) at Microsoft.Office.Server.Powerpoint.Web.UI.BaseHandler.OnRequestFinished(IAsyncResult ar) WacServerResultErrorInfo; ItemRetrivalStatus: ConversionError; ErrorCode: ErrorRESERVEDUnknown; ServerResultCode: ApplicationServerError; ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.70 w3wp.exe (0x18E0) 0x1A30 Office Web Apps PowerPoint Front End al31y Monitorable BaseHandler: Failed to fetch the resource - Microsoft.Office.Server.Powerpoint.Pipe.Interface.PipeApplicationException: Exception of type 'Microsoft.Office.Server.Powerpoint.Pipe.Interface.PipeApplicationException' was thrown. at Microsoft.Office.Web.Common.AsyncResult`1.WaitForCompletion() at Microsoft.Office.Server.Powerpoint.Web.UI.ImageHandler.EndNetworkRequest(IAsyncResult result) at Microsoft.Office.Server.Powerpoint.Web.UI.BaseHandler.OnRequestFinished(IAsyncResult ar) WacServerResultErrorInfo; ItemRetrivalStatus: ConversionError; ErrorCode: ErrorRESERVEDUnknown; ServerResultCode: ApplicationServerError; ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.70 w3wp.exe (0x18E0) 0x1A30 ULS Logging Logging Correlation Data 77a3 Verbose Ending correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.70 w3wp.exe (0x18E0) 0x1B18 Office Web Apps Office Web Apps common af46w Medium WACServer HttpModule: Completed request with status code [500] ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.70 w3wp.exe (0x18E0) 0x1B18 Office Web Apps WAC Hosting Interaction ak7zr Verbose LogHostRequests: Not logging browser's response because the client didn't ask us to. ed43b211-e4a3-4c49-aba3-1abe3bff33ec
09/03/2015 14:24:17.70 w3wp.exe (0x18E0) 0x1B18 ULS Logging Logging Correlation Data 77a3 Verbose Ending correlation. ed43b211-e4a3-4c49-aba3-1abe3bff33ec

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September 3rd, 2015 7:20pm

can you share the PPT with issue here?

we can test it in our environment to see if the issue persists.

September 6th, 2015 10:27pm

Raoul,

I've uploaded the file to OneDrive, OneDrive link

Thanks,

-Nate

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September 8th, 2015 5:55pm

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