Hi!

We have fatal or critical error message on Microsoft Intune Portal but all agents are working just fine. Before opening support ticket we would like to hear comments from the experts on this forum. We would also like to fix this error before starting to manage mobile devices with Intune.

Error message on Intune Portal:

"Microsoft Intune was unable to set the desired mobile device policy for one or more users due to the following error: A2CE0100"

Repeated: 19 times.

Class: (System) Policy

Random Fatal error message on C:\Program Files\Microsoft\OnlineManagement\Logs\PolicyAgent.log found from one Windows 8.1 client:

2015-02-21	08:49:20:704	2852	1ab0	FATAL: DocumentProvider::IndicateToConsumer/pp->ProcessPolicies(NULL, NULL, NULL, NULL) failed with error 0x800704d5.

That said, we are not facing any specific problem but we would like to find symptom of this repeating error message on Intune Portal . We would appreciate to get any thoughts about this case.

Br.

Jukka

Hi Jukka,

Mobile policy doesn't apply to clients using the Full Client download.  Please open a support case so the team can assist in further troubleshooting.

Thanks,

Hi Jon,

Thank you. I will open a support case.

Br.

Jukka