Mail notification issue in SCOM
Hi, We are using SCOM 2007 R2 and I have setup some mail notifications on alerts. They work as inteneded most of the time so they are correctly configured. But sometimes a mail is not sent eventhough I have recived the alert in the console. The problem is not limited to any specific notifications I have setup, the error appears on all of them. No error is logged on the RMS when this problem occurs and I have checked with my Exchange guy and he can´t see any evidence of SCOM trying to send a mail at that given time. The only thing I have noticed on these alerts are that they have been closed in the console within 15-60 secs after they where created. Could that be an issue here? Could it be that SCOM does not pick up fast enough on the "New" state? Is there a parameter for this somewhere? Any inout on how to TS this is appricated. Thanks!
April 11th, 2011 8:32am

Yes, the process of picking up an alert and creating a notification for it does take a number of seconds (i always calculate about 1 minute for that process), also depending on the volume of alerts and the load on the RMS of course. If an alert gets closed immediately or gets assigned to another resolution state that falls outside of your notification channel that will mean the notification does not get sent. There is no specific parameter to speed this up. There is one to slow it down (in the notification subscription you will see that as an option and in some cases this is a good way to avoid alerts or alert storms that are immediately closed again - in some cases I slow this down with about 2 minutes and that does cover some of the noise). Hope this answers your question Patrik.Bob Cornelissen - BICTT (My BICTT Blog)
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April 11th, 2011 8:51am

Thanks for your swift reply, Bob, as I can´t find any other explanation to this problem, I will consider your answer to be the solution. I will tell my monitoring team to slow down a bit:-). Have them wait until the email is sent before closing the alert. Thanks!
April 11th, 2011 9:47am

I would be surprised it they are so quick as to be able to fix many problems within 1 minute and close the alert as well :-) Or make sure they always fix everything within the minute and install more servers *grin*. That way you dont get bugged in the email by alert notifications.Bob Cornelissen - BICTT (My BICTT Blog)
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April 11th, 2011 12:49pm

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