Mail enabled list not picking up items from the drop folder.
Hi all, 

I'm sorry if this has already been addressed but my searches didn't turn up anything that helped.

Our site has some mail enabled lists, that used to work and now do not.  Here is a list of things I've verified and done.

1.  Verified that email reaches the drop folder.
2.  Verified that the list accepts messages from any sender.
3.  Verified that the incoming email address is the same as the sender.
4.  In Central Admin verified the settings mode is set to advanced, that the SMTP mail server for incoming mail is correct, and that the e-mail drop folder is correct.
5.  Restarted the Sharepoint 2010 Timer Service.
6.  Restarted the IIS server that hosts the virtual SMTP Server, and restarted the IIS server hosts sharepoint.
7.  Verified that the service account has permission to the drop folder. 
8.  Looked through event log and found nothing.
9.  Verified Microsoft SharePoint Foundation Incoming E-Mail is running.
Any help would be greatly appreciated, thanks in advance!

Update: Looking through Event Viewer an error along this line appears.

The Incoming E-Mail service has completed a batch.  The elapsed time was 00:00:00.2808126.  The service processed 1989 message(s) in total.

Errors occurred processing 1989 message(s):
Message ID:
The message ID is always blank.




  • Edited by NateJJJ81 Thursday, December 27, 2012 4:08 PM updated status
December 19th, 2012 8:12pm

Has the name of the sharepoint server changed? Has the domain for the email sharepoint accepts changed? Do the emails in the drop folder ever disappear?
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December 19th, 2012 9:31pm

1.  The sharepoint server has not changed.

2.  The domain has not changed.

3.  The email count in the drop folder slowly rotates away, nothing in the folder is older than 2 days.  Quickly refreshing the folder shows that the count can jump in either a positive or negative direction in file count.  Example right now it's at 1974 items, a refresh now shows 1969 items, another refresh shows it at 1979 items.

Thanks for your response.

December 19th, 2012 9:56pm

Can you check the incoming mail service is running from the services dashboard in windows? By default sharepoint runs the job every 5 minutes. Sounds like it's not running.
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December 19th, 2012 10:23pm

Can you check the incoming mail service is running from the services dashboard in windows? By default sharepoint runs the job every 5 minutes. Sounds like it's no
December 19th, 2012 10:41pm

Bump 
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December 20th, 2012 8:22pm

What do the ULS logs say?  There should be an Incoming Email timer job firing every minute on the server with the Incoming Email service turned on.  You should see entries similar to this:

12/20/2012 12:29:03.38 OWSTIMER.EXE (0x3248)                   0x2F94 SharePoint Foundation         E-Mail                         6871 Information The Incoming E-Mail service has completed a batch.  The elapsed time was 00:00:00.  The service processed 0 message(s) in total.

In the Event Viewer -> Applications and Services Logs -> Microsoft -> SharePoint Products -> Shared -> Operational log, you should also see events similar to the following, again, one per minute:

Log Name:      Microsoft-SharePoint Products-Shared/Operational
Source:        Microsoft-SharePoint Products-SharePoint Foundation
Date:          12/20/2012 12:40:03 PM
Event ID:      6871
Task Category: E-Mail
Level:         Information
Keywords:      
User:          NAUPLIUS\s-sp2010farm
Computer:      SharePoint.nauplius.local
Description:
The Incoming E-Mail service has completed a batch.  The elapsed time was 00:00:00.  The service processed 0 message(s) in total.

December 20th, 2012 8:42pm

If you don't see a message like trevor detailed can you do this from an elevated command prompt?

cd "C:\program files\common files\microsoft shared\web server extensions\14\bin"

stsadm -o execadmsvcjobs

Then check in a few minutes if you do see a message about incoming email service? If so make sure the SharePoint Admin Timer Job service is running.

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December 20th, 2012 9:01pm

Hi Trevor and Maarten,

First, thanks for your ongoing support in this.

To Trevor:

I see this in all events from Source : SharePoint Foundation: Event ID 6872 Task Category E-Mail.

The Incoming E-Mail service has completed a batch.  The elapsed time was 00:00:00.2808126.  The service processed 1989 message(s) in total.

Errors occurred processing 1989 message(s):
Message ID: <- (assume this is repeated 1988 more times.)


The following aliases sent more than five messages:
x@x.x (1950 messages)
x.x+x_=x=x.xm@x.x (38 messages)

The Message ID is blank on every instance.


  • Edited by NateJJJ81 Thursday, December 20, 2012 9:50 PM Edited out Company email account info replaced with x's
December 20th, 2012 9:46pm

Maarten,

Thanks for the additional support, this was not necessary but thanks for attempting to help me save time!
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December 20th, 2012 9:49pm

So it is processing ~2000 messages every single time (sort of like it isn't processing any of them at all)?
December 20th, 2012 10:21pm

So it is processing ~2000 messages every single time (sort of like it isn't processing any of the
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December 20th, 2012 11:05pm

Sorry for the new Bump, I'm just stumped.
December 27th, 2012 4:08pm

Errors occurred processing 1989 message(s):
Message ID: <- (assume this is repeated 1988 more times.)


The following aliases sent more than five messages:
x@x.x (1950 messages)
x.x+x_=x=x.xm@x.x (38 messages)

This looks like it's been fixed in the June Cumulative Update. If you can't update you can also manually fix this: http://blogs.msdn.com/b/george_bethanis/archive/2012/05/25/sps2010-cannot-send-incoming-emails-to-lists-libraries.aspx

June CU (needs to be installed with SP1) - http://support.microsoft.com/kb/2598348
A document library cannot receive incoming email messages when the site collection in which the document library exists is not configured by using the site collection quotas feature.

 
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December 28th, 2012 8:29pm

Excellent, I will make sure to apply this.
December 31st, 2012 5:14pm

HI Nate,

When you look in the Drop Folder  do you find 2k messages still in the drop folder? Sometimes and it has happened to me a msg can be become malformed or it may be too large and you will have the single email stopping the rest from flowing through the system. When this occurred to a client they told me to just delete the single message..

-Ivan

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December 31st, 2012 6:48pm

hi NateJJJ81,

Some basic Questions

1. Did this ever work ?

2. Can we do  a Simple test by  creating a Sample Email message drop it in Pickup directory ( once processed it will move it to drop automatically)  on the  Sharepoint Server where Incoming Email Service is running .. Follow the sample in this article

http://support.microsoft.com/kb/297700?wa=wsignin1.0

Note : That Email address shd be matching the Address u see on that Librrary & The SMTP domain on the Sharepoint Server as Seen in IIS /SMTP sttings matches it ..

If this works , Then your basic SMTP Mail routing & Owstimer Picking up messages  from Drop folder functionality is working .. If not we need to fix that frst ..

Let's see How this Goes !!

January 3rd, 2013 12:02pm

Hi Rajan, 

It did work at one time.  This thursday I will be applying a CU as right now the server is running only SP1 and it has been brought to my attention that this is a known issue.  I will update this thread and mark the answer if that fixes it on thursday.
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January 9th, 2013 9:52pm

Thanks Maarten,

I was finally able to reserve time to do this update and it fixed this issue!  You are great.
January 11th, 2013 7:02pm

Additional possible solution for some people:

One of the patches in 2014 has introduced the same bug that is known in SP2013, where if the Sandbox quota is < 600 for a site collection containing email enabled lists/libraries, the incoming email doesn't work.

Just found this with help from MS Tech Support.  Teach me for not using quotas in dev/test.

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March 31st, 2015 12:51am

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