Hi Guys,

I am working on Mac enrollment(10.7) and facing issue during enrollment. Below is the error message when we try to run the enrollment command on Mac :

Server connection failed. HTTP Response code is 500 and reason is Internal Server Error"

Below are Log info:

Enrollsrv.log : No error message is highlighted.

Enrollweb.log: No error message is highlighted.

Enrollservice.log:

[7, PID:7304][10/28/2013 16:40:03] :ConfigManager: ChainStatus error: RevocationStatusUnknown,The revocation function was unable to check revocation for the certificate.

;OfflineRevocation,The revocation function was unable to check revocation because the revocation server was offline.

   at Microsoft.ConfigurationManagement.Enrollment.ConfigManager.SplitCACertChain(String base64cert)
   at Microsoft.ConfigurationManagement.Enrollment.ConfigManager.setCAChain(EnrollmentServiceProfile profile, WindowsIdentity requester)
   at Microsoft.ConfigurationManagement.Enrollment.ConfigManager.RefreshCache(Int32 enrollmentProfileId, EnrollmentRecordType type, String template, WindowsIdentity requester)
   at Microsoft.ConfigurationManagement.Enrollment.RequestHandler.ProcessRequestSecurityToken(RequestSecurityTokenType request, WindowsIdentity caller, ActionEnum action)
   at Microsoft.ConfigurationManagement.Enrollment.RequestHandler.EnrollDevice(Message messageRequest)
   at Microsoft.ConfigurationManagement.Enrollment.DeviceEnrollmentService.RequestSecurityToken(Message messageRequest)
[7, PID:7304][10/28/2013 16:40:03] :FaultCode is: EnrollmentServer and reason is: EnrollmentServerException InitializeFailed

[13, PID:7304][10/28/2013 17:11:01] :EnrollmentService application stop ...
[3, PID:956][10/28/2013 17:45:37] :EnrollmentService application start ...
[3, PID:956][10/28/2013 18:06:38] :EnrollmentService application stop ...
[3, PID:4700][10/28/2013 18:45:39] :EnrollmentService application start ...
[7, PID:4700][10/28/2013 19:06:40] :EnrollmentService application stop ...
[3, PID:5872][10/28/2013 19:45:42] :EnrollmentService application start ...
[13, PID:5872][10/28/2013 20:06:42] :EnrollmentService application stop ...

Can someone shed info on resolution of the above issue?

Also, is there any means by which we can troubleshoot the Mac enrollment issue step by step? Also what entries needs to be checked in all logs for successful enrollment?

Hi Kent,

Belowcommand line was used to enroll the certificates:

sudo ./CMEnroll -s <enrollment_proxy_server_name> -ignorecertchainvalidation -u <'user name'> [-p <password>]

Thanks

Neeraj

To install client : have used sudo ./ccmsetup command line.

Regards

Neeraj

the following links may give you some hints:

http://social.technet.microsoft.com/Forums/en-US/48bc7fcc-3d84-4042-abac-67f30d701121/mac-enrollment-issue?forum=configmanagerdeployment

http://www.windows-noob.com/forums/index.php?/topic/7391-mac-enrollment-issue/

Ayman,

I followed steps form these articles... But still issue persists?

Also what entries needs to be checked in all logs for successful enrollment of Mac?

Regards,

Neeraj

Yes, I know this is an old post, but Im trying to clean them up. Did you solve this problem, if so what was the solution?

Since no one has answer this post, I recommend opening  a support case with Microsoft Customer Support Services (CSS) as they can work with you to solve this problem.