MS OUTLOOK PROMPT USERNAME AND PASSWORD REPEATLY WHEN WE LOGIN WINDOWS 8.1 WITH DOMAIN USER ON WINDOWS SERVER 2008R2

Dear Sir

   My name is sandeep and i have a technical issue with MS office Outlook 2007 standard. the problem is i have windows 8.1 pro. and i have installed office 2007 standard on it. i have also joined this windows 8.1  to Domain Network(I have domain Server on Windows server 2008R2) now problem is that when i login with domain user on this windows 8.1 and configure my MS outlook the it prompts user name and password again and again showing error " Server responded -ERR access denied"  and if i login windows 8.1 with its local administrator user the all runs file then ms outlook does not prompt for username and password. this problem with only windows 8.1 domain login.. please suggest what to do and how this problem will be resolved..

Regards

sandeep Kumar

April 23rd, 2015 4:47am

Hi,

Did it work correctly before when logging in with domain user account? If so, please try opening Control Panel > Credential Manager and remove the cached credential entry of the Outlook account, and then restart Outlook to test the issue again. See:

https://support.microsoft.com/en-us/kb/2762344/en-us

Please also try logging into your email account from webmail access to see if there is any error.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

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April 24th, 2015 6:27am

Thanks Steve for your reply...

i have check my credential manager there is no entry of Outlook before..and yes my outlook is working fine on local computer administrator account..but when i login on Domain with domain user id and password then this problem Occurs... please suggest any thing else to do..

Regards

sandeeo kumar

April 25th, 2015 1:45am

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