Hello,
I have implemented MBAM 2.5 on my customers site and currently in testing phase. I am getting an error when trying to recover a Recovery Key from the Recovery Key ID.
I have a 3 server topology with SCCM integrated features, a database server and a Administration and Monitoring Server.
2 client are encrypted and I can see the data in the RecoveryAndHardwareCore.Keys table in the MBAM recovery and Hardware Database
When using the MBAM Self Service website I attempt to put in my recovery ID and state reason for Recovery Key (lost Pin etc)
The recovery time takes about 1 minute before returning the message "Invalid Key ID"
I have tested the recovery key this by writing the Recovery Key direct from the sql table in to the recovery screen which worked successfully and allowed me to boot.
so my issue is getting the recovery key from the self service screen.
I have done a bit of research and found the following data in the log: C:\Inetpub\Microsoft BitLocker Management Solution\Logs\Self Service website\Trace2014-07-29_10-59-54.svclog and I receive the following error
Please can anyone help with why I am getting the recovery key and why I am getting "Failed to recover key, InvalidKeyId"
Thanks