Lync Crashes when Making/Receiving Phone Calls

Hi All,

We are having an issue with MS Lync for Mac when making/receiving phone or video calls. As soon as we initiate a call the Lync client crashes.

This is happening on a variety of OSx versions (10.10.5, 10.9.5 etc) and also with a variety of Lynch versions (14.0.11, 14.1.1).

I have removed all references to Lync from my machine (plist, app preferences, keychain etc) but to no avail.

Once Lync restarts we are able2 to make a phone call or two but then it will crash again when making the 2nd or 3rd call since a restart.

If anyone is experiencing this issue and has had any successful fixes we would appreciate the help.

Thanks

September 14th, 2015 8:53am

Hi,

Did you receive any error message after meet this issue?

Did you use any USB or Bluetooth device on Mac?

Refer to the link below when you uninstall Lync for Mac, make sure all list in the link below be deleted on your Mac:

https://support.microsoft.com/en-us/kb/2691870

Best Regards

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September 15th, 2015 3:25am

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