Hello all,
I have a complete Lync 2013 topology in production : 1 principal site (where the lync server and his dedicated AD are installed) and 4 remote sites (all the remote sites have its SBA).
However, we always had Lync Client connexion problems : some users on a same PC can connect to the client but others cant, and I dont know why (neither how to troubleshoot this).
I tried with Lync Connectivity Analyzer, even its for mobility client I guess, and the behavior is the same : users who cant connect to Lync display the same message :
- You didnt get signed in. It might be your sign-in address or logon credentials, so try those again. If that doesnt work, contact your support team. On Lync Clients (while Im sure of the IDs, Ive tried with a new account and is the same).
- Server discovery failed for secured channel against https://WSLSFE01.oli-pc.local/Autodiscover/AutodiscoverService.svc/root
The credentials were not authorized by the server. Please verify your login credentials and try again. On Microsoft Lync Connectivity Analyzer
Incredibly, I tried the same with another account and it works good! (an account in the same OU in the same AD of the same domain).
The account seems to be activated on the Lync Server :
|
PS C:\Users\administrateur.OLI-PC> Get-CsUser -Identity "Dorianne Duluc" Identity : CN=Dorianne DULUC,OU=CMA16,OU=OLI-PC,DC=OLI-PC,DC=local VoicePolicy : VoiceRoutingPolicy : ConferencingPolicy : PresencePolicy : DialPlan : LocationPolicy : ClientPolicy : ClientVersionPolicy : ArchivingPolicy : ExchangeArchivingPolicy : Uninitialized PinPolicy : ExternalAccessPolicy : MobilityPolicy : PersistentChatPolicy : UserServicesPolicy : HostedVoiceMail : HostedVoicemailPolicy : HostingProvider : SRV: RegistrarPool : wslsfe01.oli-pc.local Enabled : True SipAddress : sip:d.duluc@uh-threethree.fr LineURI : tel:2085 EnterpriseVoiceEnabled : True ExUmEnabled : True HomeServer : CN=Lc Services,CN=Microsoft,CN=1:1,CN=Pools,CN=RTC Se rvice,CN=Services,CN=Configuration,DC=OLI-PC,DC=local DisplayName : Dorianne DULUC SamAccountName : dduluc
|
And this one can connect to Lync :
|
PS C:\Users\administrateur.OLI-PC> Get-CsUser -Identity "Jean Cartier" Identity : CN=CARTIER Jean,OU=CMA16,OU=OLI-PC,DC=OLI-PC,DC=local VoicePolicy : VoiceRoutingPolicy : ConferencingPolicy : PresencePolicy : DialPlan : LocationPolicy : ClientPolicy : ClientVersionPolicy : ArchivingPolicy : ExchangeArchivingPolicy : Uninitialized PinPolicy : ExternalAccessPolicy : MobilityPolicy : PersistentChatPolicy : UserServicesPolicy : HostedVoiceMail : HostedVoicemailPolicy : HostingProvider : SRV: RegistrarPool : wslsfe01.oli-pc.local Enabled : True SipAddress : sip:j.cartier@uh-threethree.fr LineURI : tel:2034 EnterpriseVoiceEnabled : True ExUmEnabled : True HomeServer : CN=Lc Services,CN=Microsoft,CN=1:1,CN=Pools,CN=RTC Se rvice,CN=Services,CN=Configuration,DC=OLI-PC,DC=local DisplayName : Jean CARTIER SamAccountName : jcartier
|
I think its a problem about certificates, but Im not sure
I compared the attributes (proxyaddresses, samAccountName) of two AD accounts (one who can connect to Lync, and other one who cant) and they follow the same logic of values
I can ping the Lync Server fqdn from client PC.
This is the DNS configuration with all the DNZ zones indicated in best practices :
Global server zone:
|
Name |
Type |
State |
|
_msdcs.uh33.local |
Main server integrated with Active Directory |
Running |
|
_sipinternaltls._tcp.uh-threethree.fr |
Main server integrated with Active Directory |
Running |
|
uh33.local |
Main server integrated with Active Directory |
Running |
|
autodiscover.uh-threethree.fr |
Main server integrated with Active Directory |
Running |
|
sip.uh-threethree.fr |
Main server integrated with Active Directory |
Running |
|
ucupdates-r2.uh-threethree.fr |
Main server integrated with Active Directory |
Running |
_sipinternaltls._tcp.uh-threethree.fr
|
Name |
Type |
Data |
Timestamp |
|
(same as parent folder) |
Name Server (NS) |
vador.uh33.local. |
static |
|
(same as parent folder) |
Name Server (NS) |
cleopatre.uh33.local. |
static |
|
(same as parent folder) |
Name Server (NS) |
cesar.uh33.local. |
static |
|
(same as parent folder) |
Source of name (SOA) |
[4], cesar.uh33.local., hostmaster.uh33.local. |
static |
|
(same as parent folder) |
Location of service (SRV) |
[0][0][5061] sip.uh-threethree.fr. |
static |
Does anyone meet similar problem and help me please ?
Thank you
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