Hello,

We have a customer who's using Lync Server 2013 with Response Groups and the SamRoxx Attendant Client. They are getting an error whereby calls made directly to users come through instantly, however attendants who take a call via the Response Group get a 10 second delay. We are seeing 

Error ID 45019 LS Inbound Routing

User ***@***.com provided a routing document with errors.
Default call handling was applied instead. Merge conflict. Wait total present in both preambles.
Problems with this user's routing documents will not be reported again for another hour.
Cause: A new or experimental user agent my have published a routing document with errors.
Resolution:
Replace the user agent that published the defective configuration.

Has anyone seen this before??

Hi tomcotton,

You can try steps below to troubleshoot the problem.

1. Remove the affected Lync user from the Response Group and test whether the error persists.

2. Im not aware of  the SamRoxx Attendant Client, can you use Lync 2013 client to test and check ?

Best regards,

Eric

Hi Eric,

I can confirm the error remains after the user has been removed from the RG, re-added and takes calls with the Lync Client.

Does anyone have any idea what the error means?

Thanks