I am trying to create a rudimentary issue tracking system with SharePoint 2010. I have 3 lists - Initiation, Progress, Completed.  The user submits an issue, with attachment, which is copied by a workflow from the Initiation list to the Progress list and creates a document set (name matches the issue #) to hold any attachments that the Helpdesk need to attach in response.  Here is where my problem start.  I need to create a custom EditForm with a 'respond' button and 'close issue' button.  The 'respond' button is created as a Form Action which will then send an email to the initiator with the Helpdesk response.  However, if the list has attachments enabled, you get the 'Failed to get value of the "Attachments" column from the "Attachments" field
type control' error.  If you use the suggestion to update the instances of 'ListForm' to 'ListForm2' then the references needed for the Form Action button to the workflow will be deleted when you update the Form Action and you will get an parameter issue.

Ideally, I would like the attachments from the initiator and the attachments back from the Helpdesk to be attached to all emails, but I've given up on that.  I did download the Codeplex attachments to email, but it's not working for me. 

So my next option is to have the attachments from the initiator go to a document set for the issue in a 'Initiators' library and the documents from the Helpdesk back to the initiator go into a 'Helpdesk' library.  I can then include a url in the emails to the document sets and disable the attachment functionality on the Progress list.

Any ideas would be most appreciated.  My current problem is really the custom EditForm.  I just can't seem to get it to work properly if there are attachments and Form Actions.