IE crashes when in a sharepoint 2013 page containing list view webpart and then trying open new tab on IE

IE crashes on ntdll with code 0xc0000005 when in a page containing list view webpart in sharepoint 2013 and then trying to open new tab on IE...

This situation causes IE to consistently crash.

Any fix? workaround? I seems (at least on the computers in my site) that the problem can be very easily re-created... 

Any help / directions will be much appreciated.

Itzik

April 30th, 2015 6:10am

Hi Itzik,

For this issue, I recommend to check the things below for narrowing down the issue scope first:

  1. Use another browser to access this page to see how it works.
  2. Add the site to trusted zone in IE and add to compatibility view, and then compare the results.
  3. Create a new page and insert another list view web part to see if the issue still occurs.

You can perform a Clean Boot then check the issue again.

http://support.microsoft.com/kb/929135

Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG. Youd better run Internet Explorer with no-add-ons model.

  1. Open Start Menu, then click all programs, select Accessories, open the  system tools;
  2. Right-click Internet Explorer(No Add-ons), run as Administrator.

Also you can reset your IE settings. Here is an official article can be referred to.

How to reset Internet Explorer settings

http://support.microsoft.com/kb/923737

Thanks,

Victoria

Free Windows Admin Tool Kit Click here and download it now
April 30th, 2015 10:59pm

Victoria,

Thank you very much for your reply! I'll check next week the directions you have suggested (especially activating IE with No Adds-on) and will post the results.

Thanks,

Itzik

May 1st, 2015 12:51pm

Hi Itzik,

Thank you for your support.

It will be very appreciated if you can post the results back.

Thanks,

Victoria

Free Windows Admin Tool Kit Click here and download it now
May 3rd, 2015 9:02pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics