When printing using IE 10 and the Oracle/Micros Opera PMS 5.0 IE 10 crashes. The event viewer description is as follows:

Log Name:      Application
Source:        Application Error
Date:          3/26/2015 8:06:46 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      HxLKPNYDTxxx010
Description:
Faulting application name: IEXPLORE.EXE, version: 10.0.9200.17267, time stamp: 0x54e7f156
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
Exception code: 0xc0000374
Fault offset: 0x000ce653
Faulting process id: 0xd9c
Faulting application start time: 0x01d0678301c31079
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 92b5b0a1-d3b0-11e4-b5e3-c4346b66e134
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-26T12:06:46.000000000Z" />
    <EventRecordID>607</EventRecordID>
    <Channel>Application</Channel>
    <Computer>HxLKPNYDTxxx010</Computer>
    <Security />
  </System>
  <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>10.0.9200.17267</Data>
    <Data>54e7f156</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17514</Data>
    <Data>4ce7ba58</Data>
    <Data>c0000374</Data>
    <Data>000ce653</Data>
    <Data>d9c</Data>
    <Data>01d0678301c31079</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>
    <Data>92b5b0a1-d3b0-11e4-b5e3-c4346b66e134</Data>
  </EventData>
</Event>

Can anyone help with this issue?

Hi lan9710,

What is the present windows version you are using ?

"the Oracle/Micros Opera PMS 5.0 IE 10 crashes"
Is the Oracle/Micros Opera PMS 5.0 a system developed by Oracle or a web application ?
Do you mean the Internet Explorer 10 is installed in the Oracle/Micros Opera PMS 5.0 and the Internet Explorer will crash when we try to print or it is a web application and the Internet Explorer 10 will crash when we try to print from this application ? Can we print from the Internet Explorer 10 before ?Can we print from other websites ?

We can try the following steps to have a troubleshoot :
1.Clear the temporarily files cache to have a check .
Tools\Safety\Delete Browsing History
2.To verify whether it is caused by add-ons ,we can open the Internet Explorer 1o without add-ons to have a check .
To open the Internet Explorer 10 without add-ons :run iexplore.exe -extoff.
If it is caused by the add-ons ,we can enable the add-ons one by one to navigate the culprit.
3.If the issue persists ,reset the Internet Explorer 10 to have a check .(Tools \Internet Options\Advanced \Reset)

Considering this issue may be related to the Oracle/Micros Opera PMS 5.0 and we are not familiar with it ,there may be compatibility issue here.It is recommended to look for help from the Oracle Forum  .

Best regards

• Edited by MeipoXuMicrosoft contingent staff 13 minutes ago