we have SharePoint 2007 sp1 installed and users are beginning to get Office 2010 on their desktops. Last week, a user reported running into a problem. On their SharePoint site, in at least two of the document libraries, the user tried to create a new document. When he did so, he got a panel which said at the top that it was an informational message, and that "The Document Information Panel was unable to load." He went on and created the document, and opening it later didn't seem to generate this message. This is a vanilla document library - nothing infopath related, no special document types. It doesn't look, to me, like there is even any extra columns of metadata added. Does anyone have any recommendations? I'm awaiting a call back from the user to confirm that word 2010 on the desktop without sharepoint works fine, but I suspect it does. When I try the same library (I have to be a SharePoint admin to do that), I see the same problem when I open a new word document. I don't see the problem on some other SharePoint sites that I have tried or on my desktop.

Hi, Take a look @ - http://social.technet.microsoft.com/Forums/en-US/sharepointgeneral/thread/7bce8833-fa9d-4c2d-b367-cc4d465e00cd/ http://sharepointknowledgebase.blogspot.com/2010/01/document-information-panel-was-unable.htmlWarm Regards, Pratik Vyas | SharePoint Consultant | http://sharepointpratik.blogspot.com/ | Posting is provided "AS IS" with no warranties, and confers no rights

Hi lwvirden, You can also try to restart the sens with net stop/start sens in command promt per the following artcle with same error message, http://www.novolocus.com/2008/03/25/error-the-document-information-panel-was-unable-to-load/ ThanksRegards, Daniel

Hi, Take a look @ - http://social.technet.microsoft.com/Forums/en-US/sharepointgeneral/thread/7bce8833-fa9d-4c2d-b367-cc4d465e00cd/ http://sharepointknowledgebase.blogspot.com/2010/01/document-information-panel-was-unable.htmlWarm Regards, Pratik Vyas | SharePoint Consultant | http://sharepointpratik.blogspot.com/ | Posting is provided "AS IS" with no warranties, and confers no rights