My company is using Office2013. And my colleagues have been having issues that they lost some of the messages if they did not reply immediately and the worst thing is they did not get email notifications nor any alerts saying they have missed conversations. I recall that Lync used to send notification to your outlook if you miss a conversation. How can I turn it back on? I have been searching for a long time and with no clues.

PS I want to save the conversation history so did not want to turn this feature off. And when I say miss conversation, they are completely missed, nothing captured in the CH folder either.

Any help would be appreciated.

• Edited by ERINWU Tuesday, July 21, 2015 8:41 PM

Hi,

First things first - If you care about conversation history, the right approach will be to implement Lync Archiving for your organization

For users: Lync can use Outlook to save this information, please make sure you checked the "Save IM conversations in my email Conversation History folder".
If using EWS, you must confirm Lync can communicate directly with your Exchange server to write this data to Exchange.

On Lync client settings, you get the option to turn "Save call logs in my conversation history folder" or it can be centrally controlled by the Exchange UM. If you have UM deployed, check if the conversation history option is enabled and check the same for the Lync client as well.

 

Hi ERINWU,

 

Please note that conversations on Lync Mobile devices are not synchronized with the user's Microsoft Exchange mailbox.

Therefore, these conversations dont appear in the Outlook conversation history folder or on the Conversations tab in Lync 2013.

 

You may check whether the user logged on a mobile device.

 

Best regards,

Eric

Thanks for the reply.

First, I think we all check the "Save IM conversations in my email Conversation History folder". But the question is that we cannot get emails with missed IM when we log off. Some people ran into the worse case is that even if they are logged in, they missed the messages.(no emails, no history, nothing.)

All we want is to set up the email notification so we will not miss all the IM received when we are away since they could be important.

• Edited by ERINWU Wednesday, July 22, 2015 7:19 PM

You can check the "Configuration Information" in Lync 201x desktop client and verify if EWS is functioning properly for both internal and/or external access. Unless you are using Skype for Business 2015 backend (with Exchange 2013 or equivalent Office365) and clients, centralized saving of Conversation History is not available.

Please share with us if this helps.

Thanks / rgds,

Hi ERINWU,

How many user affected by this issue ?

If only some of them have this issue, I still suggest that you can ask the affected users to check the IM conversation The lost IM on their mobile client.

The related article for your reference.

https://support.office.com/en-us/article/FAQ-for-Lync-2013-for-Windows-Phone-7d0809b4-70f6-40bc-8ca2-66bae842a3b7

Best regards,

Eric