How to make SSRS 2008 charts auto refresh with IE9
I have some charts on an SSRS report. The report is set to auto refresh every 5 seconds. The charts refresh fine, displaying any data updates in the database --- as long as I use IE8 or Chrome (Chrome only displays the top 3 inches of the report, though, so I can't use it). However, the charts refuse to auto refresh with IE9. Windows 7 doesn't have IE8. I cannot find a solution. How can I get IE9 to refresh the charts? (Plain data will refresh, but charts will not.)
October 2nd, 2012 10:52am

Hi TLWKY, From your description, you set the report to refresh automatically and view it through Internet Explorer 9, however, the charts data of the report don't refresh properly although the plain text data of report refresh without problems. The issue may be caused by a javascript error with resizing image in IE9. At this time, I suggest that you redesign the structure of your report by placing the charts in rectangles. If the charts are placed in tablix, please insert rectangles into the tablix first. As a workround, you can also downgrade IE9 to IE8. To do this, we can uninstall the installed update "Windows Internet Explorer 9" from contorl panel and Windows 7 will revert to IE8 automatically after rebooting. For more information, please see: Downgrade IE9 to IE8 windows 7 Hope this helps. Regards, Mike Yin TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Mike Yin TechNet Community Support
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October 3rd, 2012 5:02am

Hi TLWKY, From your description, you set the report to refresh automatically and view it through Internet Explorer 9, however, the charts data of the report don't refresh properly although the plain text data of report refresh without problems. The issue may be caused by a javascript error with resizing image in IE9. At this time, I suggest that you redesign the structure of your report by placing the charts in rectangles. If the charts are placed in tablix, please insert rectangles into the tablix first. As a workround, you can also downgrade IE9 to IE8. To do this, we can uninstall the installed update "Windows Internet Explorer 9" from contorl panel and Windows 7 will revert to IE8 automatically after rebooting. For more information, please see: Downgrade IE9 to IE8 windows 7 Hope this helps. Regards, Mike Yin TechNet Subscriber Support If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.Mike Yin TechNet Community Support
October 3rd, 2012 5:24am

Placing the chart in a rectangle, even a new chart in a rectangle, did not fix the issue. The issue is on all computers with IE9. I will attempt to downgrade to IE8. Thanks.
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October 14th, 2012 4:52pm

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