Hi,

Although i have opened other threads similar to this but I have been specific about a particular call and I have not gotten anywhere with them unfortunately.

So, I have decided to detail the issue (which I am sure many other Lync admins also face if they have enterprise voice).

Is there any place in Lync (including monitoring reports) where I can see what happens to a call when it enters my organization AND AND, please dont ignore this, Is there a document that explains how to understand those reports. 

I am familiar with user activity report but that is not even close to giving information about what happens to the call. If the call is transferred around and then hits a voicemail and so on... there is no way (that i can find) in those reports to identify this. 

Looking at the user activity logs for a particular call (if it is transferred around) there is no way to tell if the call was transferred or it is a new call to the second user. 

Then there are multiple lines for a single call and diagnostic IDs that are very poorly documented.

I have paid thousands of dollars for a third party software called ucanalytics but even that fails quite often to tell me what happens to a call and does not have consistency. 

I beg you not to copy paste threads from monitoring reports technet sites unless you have actually used them for aforementioned tracing. 

Thank you,

P.S. do not mark this thread answered unless a real answer is posted.

Hi,

The only way to find out what you search is to use the Lync clslogging!

Since Lync 2013 you can start CLS Logging scenarios for all server at the same time, also for the Edge server.

I would say, play a little bit around with the set-csclslogging -scenario alwayson

Hi,

You can try to create a customize Monitoring Report which may including the transfer information you want.

http://blogs.technet.com/b/drrez/archive/2012/01/09/how-to-create-additional-lync-server-2010-call-details-reports-part-1.aspx

https://northernlync.wordpress.com/2014/03/10/lync-2013-creating-custom-lync-reports-within-monitoring/

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Best Regards,
Eason Huang

This requires a Lync admin to be a Lync developer/ Database Admin to come up with a report to understand who transferred the call to who .....

any other ideas guys?

Sorry, the CDR reports are not well documented and you need knowledge how phonecalls are working in sip.

If you have someone, which has good knowledge about Telefone CDR records it should be possible.

For skype for business a new dashboard exist to make it easier to create your own reports.