How do you send alerts to groups that have an on-call rotation?
There are several ways to handle this, but we're at a point where we have a lot of alerts coming into Operations Manager and need to figure out how to get alerts out to the right people fast. For instance, if a disk is about to run out of space, we need to query our cmdb to get the owner and the notify the on-call team and make sure they received the alert (acknowledged it). On the simple end, we just put in subscriptions to email specific groups when alerts happen. This is the tragically lackluster extent of Operation Manager's built in functionality. On the complicated/robust end, we get a really serious alert management tool that support smart phones, 2 way email and texts, etc. I imagine Orchestrator might have a solution here as well- maybe in conjuntion with Service Manager. Every solution will have pros and cons. I'm curious how you do it, or what caveats you've run into. I'm in a position to suggest a plan for our company's on-call alerting, and we can't be the first company to work through this. What have you done that's awesome?
July 24th, 2012 11:50am
You can author notification workflows and runbooks, for example runbooks that send notifications that are invoked by service manager incidents. Using just SCOM and a third party product there are possible very advanced notification scenarios. I know these guys and they have a fine product: http://www.derdack.com/. I do not know pricing. John Joyner MVP-SC-CDM
July 25th, 2012 10:10am
This was the second time I've seen that company name go by. I've contacted them and will report back on this thread with more information as I get it. Still curious how other people address the issue of needing to send alerts through a rotation of some kind.
July 27th, 2012 4:02pm
One of the customers I work with also use Derdack and there are connectors from either SCOM or SCSM (or indeed, Orchestrator). It is straight forward to setup and can be configured to chase administrators down via email, text and then mobile and home phone numbers if required. You can set up rotas and teams etc and we've found it to be reliable. Regards Graham New System Center 2012 Blog! - http://www.systemcentersolutions.co.uk View OpsMgr tips and tricks at http://systemcentersolutions.wordpress.com/
July 28th, 2012 4:55am