Hello, I am receiving several alerts like: Alert: HP Insight Management Agents failed. Resolution state: New Source: HP Insight Management Agents Path: MBSQLFIMCL-ENT.ad;MBSQLFIMCL-ENT.ad Last modified by: System Last modified time: 6/20/2011 11:10:38 AM Alert description: One of service software related to HP Insight Management Agents is not running. Alert: HP Insight Management Agents failed. Resolution state: New Source: HP Insight Management Agents Path: MBSQLFIMCL.ad;MBSQLFIMCL.ad Last modified by: System Last modified time: 6/20/2011 11:10:27 AM Alert description: One of service software related to HP Insight Management Agents is not running. I have identified the two services using the Health Explorer: cpqRIIS and hplopts. I checked on a machine (supposely identical) which is not sending the alert and I don't see these services either !!! 1. where to check for these services? services.msc? 2. there is no override and the second machine is showing these services healthy. How to locate them? Thanks, DOmSystem Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

This could happen if you have a very old HPSIM software running. In that case you should upgrade to the latest version. Otherwise there most be an HPSIM service not running. You can als check HPSIM on the server itself, using the web interface or management log.Regards, Marc Klaver http://jama00.wordpress.com/

Hi, I think you also need to check the issue on the HP Insight Management Agent side. Meanwhile, considering this issue is related to HP products, it is also recommended that you contact HP for help: HP Support http://welcome.hp.com/country/us/en/support.html Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Hope this helps. Thanks Nicholas Li - MSFT Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Are you sure that you have installed the HP agent in this machine ? Christopher Keyaert - My OpsMgr / SCOM & Opalis blog : http://www.vnext.be

Hello, Yes they are installed and I am getting HPSim Alerts through emails... it seems it is some internal settings on the installtion of Insight Management which could be different between the servers !!!! still reviewing... Thanks, DomSystem Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager

Hello, I verfied again and all services running are identical on six servers. Why this two services are sending an alert as missing from one server ONLY!!!! cpqriis - HP Proliant Rack Infrastructure Service service hplopts - HP Lights-Out Passthrough Service Thanks, DomSystem Center Operations Manager 2007 / System Center Configuration Manager 2007 R2 / Forefront Client Security / Forefront Identity Manager