HP Elitebook 8460p, bluetooth & audio driver
Hi
Was wondering if anybody have deployed HP's new Elitebook 8460p yet? I have ran into some problems with the Broadcom 2070 Bluetooth driver and IDT Audio Driver.
The driver installs fine with apply driver package step in TS but when I log in for the first time (as a regular user) I can see in the bottom right corner that Windows is doing an PnP driver scan and will prompt an UAC screen that wants admin credential
to install the Broadcom 2070 Bluetooth driver. If I log in as a local admin on the machine it will just say that the driver has been installed.
The other problem is that the IDT Audio Driver installs fine and t it will show a blue icon on the bottom right corner. But when you double click it to go to the settings it just pops up a windows saying "cannot find .startup file!"
/A
May 23rd, 2011 5:04pm
So let me make this clear, if you logon first time with admin credentials, you don´t need to point any wizard to driver location, true? How about, if you don´t enter admin credentials in UAC, or do not sign in as admin - will you see an unknown,
new device in device manager? If driver is more complicated as just .inf pointing to .sys, you probably may consider to do Software Package for this driver and execute it in TS as a program, usin WMI model query only for 8460p if you may.
Free Windows Admin Tool Kit Click here and download it now
May 23rd, 2011 5:41pm
If I press cancel the UAC will go away. When I go to device manager it doesn't show any unknow devices and the in the Bluetooth category it will shot Broadcom 2070 Blutetooth. When I press scan for new hardware changes the UAC will show up again.
I haven't need to install the Bluetooth driver as Software package for the other HP Elitebooks before (6930p, 8440p) so I thought I could just import it as an inf driver as usual. But maybe they have changed the driver to be more complicated. If anybody
have done a full deploy of the new HP Elitebooks xx60p laptops please confirm if the bluetooth driver needs to be installed as software or if their is anything special I need to do for the inf driver to work...
/A
May 23rd, 2011 5:58pm
I feel your pain, I had the same issue with the Audio driver for a demo 8460p the fix is to move the IDTNGUI.startup file from C:\Program Files\IDT\OEM\SRS to C:\Program Files\IDT\OEM
Looks like the path the app is looking for is incorrect
In the testing i did i found uninstalling then reinstalling the audio driver resulted in a working icon in the taskbar, its only when you install the driver using a SCCM TS that it fails to launch correctly from the taskbar or from Control Panel.
To workaround the issue i created a script to move the file for me after the driver had installed. HP know about it and are notifiying IDT as appearently they do not modify the venders driver packages themselves...
Free Windows Admin Tool Kit Click here and download it now
May 23rd, 2011 6:55pm
Thank you Redst0rm for the feedback. This is why I love this forum, there are always experts who can help.
I will try to do script that copies that file until HP updates that driver. Did you experience the same problem as me with the Bluetooth driver?
/A
May 23rd, 2011 7:45pm
I dont think the demo model i was sent had bluetooth, I had a look in my driver package and don't see a driver for bluetooth.
Free Windows Admin Tool Kit Click here and download it now
May 23rd, 2011 8:55pm
Anybody who is deploying HP Elitebook 8460p with Bluetooth and SCCM 2007 are welcome to help... Thanks.
June 7th, 2011 10:36am
I've success to deploy HP 8460p with bluetooth drivers. It working well.
I have following in the driver package for HP 8460p
6.3.0.6150 Bluetooth Hands-free Audio
6.3.0.3850 Bluetooth L2CAP Interface
6.3.0.6060 Bluetooth module
6.3.0.6150 Bluetooth Remote Control
All drivers from Broadcom.
1. I downloaded the bluetooth driver from HP.com "Broadcom 2070 Bluetooth"
2. I extract the installation package i just downloaded "sp52717" with 7-Zip.
3. Then I import this folder to driver package for HP 8460p in sccm and finally update distribution point.
hope this will work for you.
//Emil
Free Windows Admin Tool Kit Click here and download it now
June 10th, 2011 5:30am
I imported the drivers as well and succesfully deployed the 8460p...
Took them from the HP site....
and installed the HP connection manager 4.1.10.1 as well in the TS...
here are my drivers after the import
Bluetooth AVDT Driver
Broadcom Corp.
BluetoothVirtual
6.4.0.460
Bluetooth AVDT Driver
Broadcom Corp.
BluetoothVirtual
6.4.0.460
Bluetooth Hands-free Audio
Broadcom Corp.
Media
6.3.0.7650
Bluetooth Hands-free Audio
Broadcom Corp.
Media
6.3.0.7650
Bluetooth L2CAP Interface
Broadcom Corp.
BluetoothVirtual
6.3.0.8000
Bluetooth L2CAP Interface
Broadcom Corp.
BluetoothVirtual
6.3.0.8000
Bluetooth module
Broadcom Corporation
Bluetooth
6.5.0.150
Bluetooth module
Broadcom Corporation
Bluetooth
6.5.0.150
Bluetooth Remote Control
Broadcom
HIDClass
6.3.0.6450
Bluetooth Remote Control
Broadcom
HIDClass
6.3.0.6450
Dell Wireless 375 Bluetooth Module
Broadcom Corporation
Bluetooth
6.5.0.131
Dell Wireless 375 Bluetooth Module
Broadcom Corporation
Bluetooth
6.5.0.131
Dell Wireless 375 Bluetooth Module
Broadcom Corporation
Bluetooth
6.5.0.131
Dell Wireless 375 Bluetooth Module
Broadcom Corporation
Bluetooth
6.5.0.131
June 10th, 2011 10:39am
Thanks for input, I'm thought I tried both importing driver and just a driver package to install the driver and it was still the same problem.
Can you two confirm that after the machine has been installed, you log in the first time with a standard user and you don't get UAC prompt about installing a new device?
Thanks
/A
Free Windows Admin Tool Kit Click here and download it now
June 10th, 2011 10:45am
I will test this on Tuesday... because I don't have the machine right now.
June 10th, 2011 10:52am
Thanks Jeroenda, really appreciate you taking time to test this for me.
Free Windows Admin Tool Kit Click here and download it now
June 14th, 2011 4:43am
Hi,
No problem, but our laptop is with a custommer. Ighet it back in the end of the week.
Could it be that your bluetooth is not turned on during the image deployment ? Then the driver might not properly install.
When it's turned on during the TS it will recoognize the hardware and dop a succesfull install....
June 14th, 2011 5:45am
I am having an issue with the ATI video card install. If someone logins for the first tim with admin rights I have no issue. However if someone logs in with a managed account I get a prompt to finalize the install. Has anyone see this
issue?
Free Windows Admin Tool Kit Click here and download it now
June 15th, 2011 3:37pm
Sorry my model doesn't have ATI card so I can't help you test it.
June 16th, 2011 3:37am
Bummer,
Our NB has the same problem.
If I log on with a std user, and enable the Bluetooth, it will pop-up the UAC box to install the driver.
Looking for a solution ...
Jeroen
Free Windows Admin Tool Kit Click here and download it now
June 20th, 2011 7:03pm
Bummer,
Our NB has the same problem.
If I log on with a std user, and enable the Bluetooth, it will pop-up the UAC box to install the driver.
Looking for a solution ...
Jeroen
June 20th, 2011 7:03pm
Dont know if any of you have solved this yet, but with the IDT drivers like said earlier i worked around it by creating a simple script to copy over those 2 files from the SRS folder.
As for bluetooth and the AMD drivers, I have yet to get a good solution to those issues as ive tried enabling the pnp services during OSD incase it was some service that wasnt enabled during OSD but came up short.
Ill do some more testing tomorrow to see what i can come up with
Free Windows Admin Tool Kit Click here and download it now
July 5th, 2011 6:23am
This new Elitebook is just having so many drivers problems.
First it was the IDT Audio which I solved with a script and devcon, then it was the Bluetooth problem that I solved by downloading an older driver.
I don't have a model with the AMD card so I can't confirm that problem. But now I see noticed another problem, the Synaptics mouse driver is not working.
And when I go into Control Panel > Mouse I get an error message saying it can't load the application. Have anyone else experienced this problem??
/ALX
July 5th, 2011 6:37am
Hi,
I installed Synaptics 15.0.10 as a "install software step" and it worked without a problem
Which driver did you use for the bluietooth ?
Free Windows Admin Tool Kit Click here and download it now
July 5th, 2011 8:28am
Hi Jeroenda
I think I used this one for the bluetooth:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=5056942&prodNameId=5056943&swEnvOID=4054&swLang=13&mode=2&taskId=135&swItem=ob-86863-1
I searched HP website for Synaptics 15.0.10 and got to this page: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-82593-1&mode=4&idx=3&prodTypeId=321957&prodSeriesId=5056942
But in the description it doesn't say that it supports the Elitebook 8460p? Are you sure you can use all of the new features that the new touchpad has with that driver? Also if you can please try the newest Synaptics version 15.2.16.6 to
verify if you get the same problem as me with the touchpad and control panel?
Thanks
/ALX
July 5th, 2011 12:08pm
Installing the drivers as a software package doesnt really help the issue with driver integration.
Its a workaround that can get really messy later on if you dont fix up the issues now. I have solved most of the issues and ill have a look at the synaptics issue once my build finishes.
Free Windows Admin Tool Kit Click here and download it now
July 5th, 2011 11:52pm
ALX
And when I go into Control Panel > Mouse I get an error message saying it can't load the application. Have anyone else experienced this problem??
same problem here !
July 7th, 2011 6:03am