File Not Found when click on Symantec Protection 5.1 for SharePoint Servers in central administration
Dears,
We installed Symantec Protection 5.1 for SharePoint Servers and it was working fine till we faced suddenly the following error:
when we click on "Symantec Protection 5.1 for SharePoint Servers" in Central Administration --> Operations, we get an error "File Not Found."
After in-depth investigation and reading some articles we check the content DB and find that:
select
DirName,
LeafName,VirusVendorID,VirusStatus,VirusInfo from
AllDocs where VirusInfo
is
not
NULL
return one row with the following values:
**************************
English/Departments/IT/apps/web/Incident_Test/Forms
template.xsn
261
6
There is no Symantec Scan Engine available. The file was not saved. Please contact your administrator for more information. Code:8002
******************************
We checked the returned file (http://ourwebroot/English/Departments/IT/apps/web/Incident_Test/Forms/template.xsn)
and found that we already deleted this file and its form library (Incident_Test)
We think that there is a relation between the error displayed and the file deleted (which its virus status as above = 6)
We checked the "Symantec Protection 5.1 for SharePoint Servers" service and it is status is "started"
We checked the "symantec" folder under IIS --> central admin --> _admin and found that it is existed there
We need your help to fix the "File Not Found" error?
March 20th, 2011 2:01pm
In my opinion you should contact Symantec with this problem.
Problems caused by third-party products are problems for the support forums of those products. They are not problems for the Microsoft SharePoint forums.
Moderator pre-SP 2010 forums
SP 2010 "FAQ" (mainly useful links):
http://wssv4faq.mindsharp.com/default.aspx
WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
Both also have links to extensive book lists and to (free) on-line chapters
Free Windows Admin Tool Kit Click here and download it now
March 20th, 2011 2:17pm