Hi all I've a MOSS2007/SQL2008R2 box and have installed my sites and added the Callcentre template and "played with it". I've added columns to the existing service requests lists and it all looks good. I have also added a Tasks site to be used to assign work to internal employees. I've found that unless they are a member of Service Request Owners, they do not get the email notification that they have been assigned a task. Can anyone help on this. It is highly frustrating. By making them members, it gives them the ability to Approve and I dont want that. Also, for the Issue Trackers Template (Call Centre) is there a way I can setup Alerting when a Customer Rep Assigns a request to someone. The template asks for Customer Representative (beign the person who took the request) and Assigned To (being who he/she decides does the job). I'd like them to get an email. Any help would be really helpful. D

Hi, How did you set the alerts for your users? Here are some guides about how to create alerts for users: http://www.coolweblog.com/bilodeau/archives/003249.html http://office.microsoft.com/en-us/windows-sharepoint-services-help/create-an-alert-or-subscribe-to-an-rss-feed-HA010215103.aspx Or you can also use SPD to create your own workflow to send notifications. You can get started with: http://office.microsoft.com/en-us/sharepoint-designer-help/CH010066766.aspx http://office.microsoft.com/en-us/sharepoint-designer-help/watch-this-design-a-document-review-workflow-solution-HA010256417.aspx Hope it is helpful!Seven

Hi Seven Can you confirm whether it is correct that the standard email notifications wont work unless the person is a member of the Site OWNERs group. David.