FIM CM: OTP and HTML emails
Hello All, apparently FIM CM 2010 sends OTP emails as plain text mails by default. Is it possible to get FIM CM 2010 to send out HTML emails (e.g. with content-type text/html)? Has anyone tried this before? Thank you and best regards Nils Loeber
January 25th, 2011 5:55pm

To the best of my knowledge: No./Matthias
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January 27th, 2011 2:34am

Hello Matthias and thank you for this refreshingly concise answer :-)
January 27th, 2011 3:50am

It is possible but requires customizations based on the notification API There is no simple solution for the HTML-based emails Brian
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January 27th, 2011 8:27am

It is possible but requires customizations based on the notification API There is no simple solution for the HTML-based emails Brian
January 27th, 2011 8:27am

Hey Brian, thanks for taking the time to answer! Notification API sounds like a great idea, but also quite time-consuming. We will look into that. As a quick workaround I am now considering some sort of SMTP proxy that would run locally on the FIM CM server that simply statically replaces the "text/plain" encoding with "text/html". Best regards Nils
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January 27th, 2011 8:57am

Hi, We've been also looking html notifications for our current project and fact is that FIM CM can only send text emails. SMTP proxy might be a simple workaround if you're just looking to change the message type. Our requirement was to send branded html messages (with a banner, etc), so like Brian wrote above, the Notification API was the only solution. I managed to create a custom notification sink which works like a charm, it can send my own html templates for different scenarios dependent on ProfileTemplate / RequestType / NotificationType / PasswordDistributionType / SelfService. I even went further, and I'm also looging specific events to our external audit database. I admit It took a while, but was totally worth it. Piotr
February 14th, 2011 4:30am

Hi Piotr, congratulations, that sounds like a good solution! One thing I was wondering though: How did you access the actual OTP within the Notification Sink? I looked at the problem for quite some time and the only solution I came up with was to implement a custom ISecretProvider. Is there a better way? Thanks and best regards Nils Loeber
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February 14th, 2011 4:49am

I just saw your reply in this thread which answers my question. I was wondering though: Is it supported to access the Microsoft.Clm.BusinessLayer namespace directly? And if not: Is this something that is condoned by Microsoft or is it actively discouraged? Best regards Nils Loeber
February 14th, 2011 4:55am

I just saw your reply in this thread which answers my question. I was wondering though: Is it supported to access the Microsoft.Clm.BusinessLayer namespace directly? And if not: Is this something that is condoned by Microsoft or is it actively discouraged? Best regards Nils Loeber Hi Nils, I'm pretty sure Microsoft would discourage accessing Microsoft.Clm.BusinessLayer directly, but that's the only way I was able to get it done. If anyone knows of a recommended and supported way please share. Piotr
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February 14th, 2011 7:09am

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