FEP Failing to install
Good day:
I'm starting to deploy FEP in my workstations. Some of them with Windows 7, others with Windows XP...
I got the following error in the EPPSetup.log of one of the XP machines... Would like to know how to fix it to prevent getting this message from other machines. I found a solution which seems to work for 7, but this is XP.
Please advise.
ERRORS_ONLY=0
MAX_SIZE=5120
APPEND=1
MAX_LINE_SIZE=256
-------------------------------------------------
START 2011/07/04 16:08:22:118 TID:1372 PID:5864
INFO 2011/07/04 16:08:22:118 TID:1372 PID:5864
Log location [C:\Documents and Settings\All Users\Application Data\Microsoft\Microsoft Security Client\Support]
ERROR 2011/07/04 16:08:22:150 TID:1372 PID:5864
Operation failed: Start WPP logging - Can't complete the Setup Wizard. An error has prevented Setup Wizard from continuing. Please restart your computer and try again. Error code:0x800700A1. The specified path is invalid. [800700A1]
INFO 2011/07/04 16:08:22:150 TID:1372 PID:5864
Initializing WPP Logging with APP NAME[MSSESetup]
SUCCESS 2011/07/04 16:08:22:150 TID:1372 PID:5864
Starting setup...
INFO 2011/07/04 16:08:22:196 TID:1372 PID:5864
Package version number is '2.0.657.0'
INFO 2011/07/04 16:08:22:196 TID:1372 PID:5864
Command line arguments: [/s /q /policy "C:\WINDOWS\system32\CCM\Cache\G0000117.246.System\Policies\Default Desktop Policy.xml"]
INFO 2011/07/04 16:08:22:196 TID:1372 PID:5864
Setup type is 0x2
INFO 2011/07/04 16:08:22:196 TID:1372 PID:5864
Market set to 'en-us'
INFO 2011/07/04 16:08:22:212 TID:1372 PID:5864
Internal brand name is 'FEP 2010'
INFO 2011/07/04 16:08:22:212 TID:1372 PID:5864
Processor Architecture: x86
INFO 2011/07/04 16:08:22:212 TID:1372 PID:5864
OS type: 2
INFO 2011/07/04 16:08:22:212 TID:1372 PID:5864
OS friendly name: Microsoft Windows XP
INFO 2011/07/04 16:08:22:212 TID:1372 PID:5864
Attempt to run Install scenario
INFO 2011/07/04 16:08:22:368 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetInstallPrequalChecksAction
INFO 2011/07/04 16:08:22:368 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetSqmOptInAction
INFO 2011/07/04 16:08:22:493 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetWmiInfrastructureCheckAction
INFO 2011/07/04 16:09:04:040 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetCompetitiveAppRemoveAction
INFO 2011/07/04 16:09:04:040 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetInstallNisPrequal
INFO 2011/07/04 16:09:04:040 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetClientLocUninstallPackage
INFO 2011/07/04 16:09:04:040 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetClientUninstallAction
INFO 2011/07/04 16:09:04:056 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetAMUninstallAction
INFO 2011/07/04 16:09:04:056 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetAMLocUninstallAction
INFO 2011/07/04 16:09:04:056 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetUninstallExternalPackagesAction
INFO 2011/07/04 16:09:04:149 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetCopyFileAction
INFO 2011/07/04 16:09:16:870 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetDrWatsonInstallAction
INFO 2011/07/04 16:09:31:057 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetClientInstallAction
INFO 2011/07/04 16:09:31:057 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::InternalRun - GetClientLocInstallPackage
ERROR 2011/07/04 16:09:48:256 TID:1372 PID:5864
Operation failed: MorroBootstraper::CInstallFlow::InternalRun - GetAMInstallAction - Cannot complete the Forefront Endpoint Protection installation. An error has prevented the Forefront Endpoint Protection setup wizard from completing successfully.
Please restart your computer and try again. Error code:0x80070643. Fatal error during installation. [80070643]
INFO 2011/07/04 16:09:48:256 TID:1372 PID:5864
Performing Rollback
INFO 2011/07/04 16:09:48:256 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::RollbackInstallation - GetBetaUninstallAction
INFO 2011/07/04 16:09:48:256 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::RollbackInstallation - GetUninstallExternalPackagesAction
INFO 2011/07/04 16:09:48:256 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::RollbackInstallation - GetAMLocUninstallAction
INFO 2011/07/04 16:09:54:203 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::RollbackInstallation - GetClientUninstallAction
INFO 2011/07/04 16:09:54:203 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::RollbackInstallation - GetClientLocUninstallPackage
INFO 2011/07/04 16:09:54:203 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::RollbackInstallation - GetAMUninstallAction
INFO 2011/07/04 16:09:54:203 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::RollbackInstallation - GetArpUninstallAction
INFO 2011/07/04 16:09:56:341 TID:1372 PID:5864
Operation finished: MorroBootstraper::CInstallFlow::RollbackInstallation - GetDrWatsonUninstallAction
ERROR 2011/07/04 16:09:56:513 TID:1372 PID:5864
Operation failed: Flow InternalRun - Cannot complete the Forefront Endpoint Protection installation. An error has prevented the Forefront Endpoint Protection setup wizard from completing successfully. Please restart your computer and try again. Error
code:0x80070643. Fatal error during installation. [80070643]
ERROR 2011/07/04 16:09:56:513 TID:1372 PID:5864
Operation failed: Setup - Cannot complete the Forefront Endpoint Protection installation. An error has prevented the Forefront Endpoint Protection setup wizard from completing successfully. Please restart your computer and try again. Error code:0x80070643.
Fatal error during installation. [80070643]
INFO 2011/07/04 16:09:56:622 TID:1372 PID:5864
Operation finished: Sending setup completed event to event log
INFO 2011/07/04 16:09:56:622 TID:1372 PID:5864
Stopping logging...
FINISH 2011/07/04 16:09:56:622 TID:1372 PID:5864
July 5th, 2011 12:30pm
I just got the exactly same error but this is a
Microsoft Windows Server 2003 - Standard Edition - Service Pack 2.
Solution that I found for Windows 7 is to enable and turn on service "Base Filter Engine" which I cannot find in XP or the Server.
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July 5th, 2011 1:45pm
Seems I would have to install the Filer Manager rollup package on the XP, (still havent been able to know if it's already there)
but what about the Server? Do I need to enable TCP/IP Filtering from the Properties of TCP/IP of my Network Adapter?
July 5th, 2011 2:11pm
Ok, so far I've already done this:
Workstation:
--> Checked the Hotfix required is properly installed (anyways I removed it and installed it back)
--> I noticed there was HP Protect Tools installed, so I totally removed it with all of its components and restarted the computer
--> Verified the services, checked if there was none of them stopped or something
--> Tried the installation by SCCM and manually right directly in the computer
--> It keeps showing me the error 0x80070643
Server:
--> I enabled the "Enable TCP/IP Filtering" which is in the adapter advanced options
--> Restarted the server
--> Checked active services
--> Tried the installation both manually and by SCCM
--> It keeps showing me the error 0x80070643
I also checked some forums where it says it could be an error of windows update, so I checked the WindowsUpdate.log (this was in the workstation), and I found the following (dont know if it's got something to do with my install):
2011-07-05 22:25:21:913 5044 bc8 Agent WARNING: Failed to backup the service registration data, error 80070013
2011-07-05 22:25:21:913 5044 bc8 DtaStor WARNING: Update Service: Failed to repopulate the backup store
2011-07-05 22:25:21:959 1632 88c AU FATAL: Failed to get session from datastore, error = 0x80004002
I hope you guys can help me thru this. Thanks a lot as usual.
I checked and the issue is when trying to Remove FCS... If I try it manually it shows "Fatal Error During Installation".
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July 6th, 2011 10:16am
Hi,
How did you do it? Is there any command line? If so, please check if it is correct.
You may also check the Execmgr.log for troubleshooting.
Regards,
Sabrina
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July 7th, 2011 5:52am
Thanks Sabrina, but in this case it is Working with the same Package and Advertisement for most of the computers... So, i dont think it's a command problem becuase it works for other computers with the same operating system and features.
The problem was while uninstalling Forefront Client Security... I had to use a windows cleanup tool in the workstation to be able to successfully remove the FCS because it was not letting me do it directly in "Add or remove programs"... after I removed
FCS the deploy went thru successfully.
Still haven't checked the server. Seems this is solved by now, not the way I wanted but it's solved.
Thank you!
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July 7th, 2011 1:52pm


