Explorer view prompts for credentials but won't open unless Cancel is selected
SharePoint 2007 is hosted on Win2003 servers - the WebClient service is running. Client is Windows XP SP3 using IE8. WebClient service is running. When user tries to open Explorer view for a library in SharePoint, they are prompted for credentials. After entering credentials, if they select "OK", credentials window does not close. They have to select "Cancel". Then the explorer view opens. Anyone have any ideas on this one? Thanks! Melonie ***I heart SharePoint!***
June 10th, 2011 12:36am

Hi Melonie, Firstly add the site url to the trusted zone in IE and check, http://support.microsoft.com/kb/182569/ also this issue might occur in case the authentication in IIS is set Basic Authentication and in sharepoint central admin>if its set to integrated. make sure both IIS and sharepoint central admin show the same type of authentication (integrated) Run Office 2007 in Windows XP compatibility mode and check Thanks, Raj
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June 10th, 2011 3:37am

To disable login prompt do the following settings in web.config <system.webServer> <security> <requestFiltering allowDoubleEscaping="true"> <verbs allowUnlisted="true"> <add verb="OPTIONS" allowed="false" /> <add verb="PROPFIND" allowed="false" /> </verbs> </requestFiltering> </security> Set EnableClientIntegration to 'No'
June 10th, 2011 6:46am

Thanks deepti.k. Does the web.config addition eliminate ALL prompts? I only want to fix the isssue when user is prompted when opening Explorer view. Also, I noticed you also say to set enableclientintegration to 'No'. Is this a web.config change or web application configuration in CA? I believe I need client integration enabled, however, so I cannot disable that. Melonie ***I heart SharePoint!***
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June 11th, 2011 3:59pm

Hi Melonie, Are both the servers (where SP is installed) and users in the same domain? We have seen this issue with our farm as well where the SP and user's are not in a trusted domain. We as well , as you say, cannot disable client integration feature because that turns off a bunch of features using multiple upload of files. We have a ticket opened with MSFT and as of now they mention there is no workaround to this issue. I will post if I get any update/solution from MSFT.xwindow
June 13th, 2011 12:09am

Thanks, xwindow. Please let us know if you get any information from MSFT. In our case, the SP servers and users are in the same domain. And actually, not everyone is having the issue but a few people are. In doing some testing, we noticed that if the user points their local hosts file to one of the WFEs, the issue does not occur. But if they don't (the URL points to a hardware load-balancer) they do have the issue. So based on this alone, it would appear the load-balancer may have something to do with this. Has anyone seen this or have any ideas? It's a NetScaler. Thanks.Melonie ***I heart SharePoint!***
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June 15th, 2011 3:46pm

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