Exchange 2013 EAC Service Pack 1 New mailbox cannot see all OUs when selecting Browse with "Exchange Organization Management " permissions

Single forest 2 Domains. When I go to create a new mailbox in the Exchange Admin  Centre and "Browse" the Organizational Unit. I can only see a few OU in the Parent Domain and most in the Child Domain. I have tried "expand All" and cannot see anywhere in the EAC to set a "Recipient Scope". The account I am using has "Exchange Organization Management " rights and is a Domain Admin as well. The Exchange servers are members of the Root Domain.

In the "Select an Organizational Unit" menu there is a message "There are more results available than are currently displayed". I have tried searching as well and cannot find OUs that I should be able to.

All the servers have had Exchange 2013 Service pack 1 installed.

Any suggestions?

Regards,

John

March 6th, 2014 7:47pm

Ed,

Thanks for the response. I had found the link earlier and tried the stated resolution unfortunately it did not make a difference. We are still in coexistence mode with Exchange 2010. Is there a way to set the Recipient powershell scope in Powershell and then launch the EAC?

 

John

March 6th, 2014 8:56pm

I am also seeing this in Exchange 2013 Service Pack 1 and have yet to find a resolution. A premier case is looking likely.
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April 15th, 2014 4:09pm

Mike,

Thanks for letting me know. I would appreciate it if you can let me know the outcome once you speak with Premier support.

Regards,

John

April 15th, 2014 6:52pm

The fix outlined in Ed's link resolved my issue. The key for me is I got a count of the number of OUs in my organization.

$OU = Get-OrganizationalUnit -identity * | fl name

$OU.Count

we have over 2200 OUs so I made the value 2500.

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April 15th, 2014 8:52pm

Glad you got it working.

Please feel free to mark my post as the answer or helpful as appropriate.

April 16th, 2014 5:06am

I have this same issue.

3 of our admins here don't see any OU's when trying to add a new contact.

it works fine for another admin though.  So I can't imagine it's a global config issue.

We are running 15.1044.25

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March 20th, 2015 2:45pm

I have confirmed that this issue is with all OU buttons. I tried and got the same result when making distribution groups new mail users, etc.

3 people don't see any OU's and only get this message.

"There are more results available than are currently displayed.

There are no items to show in this view."

The other 3 users can see the OU's just fine.

March 20th, 2015 3:34pm

Did you click the link I provided?
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March 20th, 2015 3:47pm

Yes, It's not the result size that's the issue.

3 admins see absolutely no OU's at all. and 3 other admins can see them all just fine.

March 26th, 2015 1:16pm

Do they all have the same rights in AD?
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April 12th, 2015 2:17am

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