Excel Service : failed to download chart or image

I create chart and upload to site. I got error "failed to download chart or image"

Please help.



October 10th, 2013 9:38am

Hi  ,

In Excel Service, there is a file size limit in the configuration. Large graphs may cause this to fail.  By default  is 1MB, so if a chart is bigger than that, it won't render. To solve the issue, Please take steps as below:

  1. Go to central Administration->Application management->manage service applications->Excel services application->Trusted File Locations.
  2. Edit the Trusted File Location, change Maximum Chart or Image Size to 50 and Maximum Concurrent Queries Per Session to 50.
  3. Go to Global Settings, change Memory Cache Threshold to 95.

Please inform me freely if you have any questions.


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October 11th, 2013 4:56am


I create new chart and it works fine now.

Anyway thank you very much for your reply.


  • Marked as answer by CheekPouch 2 hours 9 minutes ago
October 11th, 2013 5:00am

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