I have tried the two most recommended solutions I searched online to solve my problem in excel but all of them do not help. Excel 2013 still stopped working whenever I open a macro-enabled excel file which is created in an older version of excel. The two solutions include:

1. Disable add-in

2. Open excel file in safe mode

I herewith attached the event log for reference. (Wondering is it the correct one I copied?)

Log Name:      Application

Source:        Application Error
Date:          23/9/2013 12:42:14 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JinJie-PC
Description:
Faulting application name: EXCEL.EXE, version: 15.0.4535.1003, time stamp: 0x520096e2
Faulting module name: EXCEL.EXE, version: 15.0.4535.1003, time stamp: 0x520096e2
Exception code: 0xc0000005
Fault offset: 0x0001edef
Faulting process id: 0x10cc
Faulting application start time: 0x01ceb817452d3c27
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE
Faulting module path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE
Report Id: 843fd48e-240a-11e3-8eed-f01faf2f4be6
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-09-23T04:42:14.000000000Z" />
    <EventRecordID>15442</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JinJie-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4535.1003</Data>
    <Data>520096e2</Data>
    <Data>EXCEL.EXE</Data>
    <Data>15.0.4535.1003</Data>
    <Data>520096e2</Data>
    <Data>c0000005</Data>
    <Data>0001edef</Data>
    <Data>10cc</Data>
    <Data>01ceb817452d3c27</Data>
    <Data>C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE</Data>
    <Data>C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE</Data>
    <Data>843fd48e-240a-11e3-8eed-f01faf2f4be6</Data>
  </EventData>
</Event>

Hi

Did Excel crash when you open the file in safe mode?

If it still crashed, copy the content of your excel file to a new workbook to check the issue.

When it worked fine in safe mode, do a repair for Office in Control panel>Program and features>Office 2013>Change>Repair.

Also some of our customers solved the issue with deleting some format through change extension name to zip, and then the file can be open , and Excel not stop working.

In addition, here is the blog on how to fix 0xC0000005 error for your reference:

http://compfreakstars.blogspot.co.uk/2011/11/0xc0000005-error-every-day-many.html

(Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Sincerely

Tylor Wang
TechNet Community Support

• Proposed as answer by TylorWangMicrosoft contingent staff, Moderator Monday, September 30, 2013 1:53 AM
• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Monday, October 07, 2013 1:59 PM

Hi Tylor

I had very similar problem:

Everytime i do ctrl + a - or ctrl+V or touch the macro buttons - it crashes right away.

In safe mode it is fine.

I already tried to repair it, block all add ins, and even re install.

What should i do?