Hi, Been encountering an error when trying to download a software update from SCCM console. The software update would be downloaded directly from the internet. We are using a proxy server to connect to the internet, I think WSUS is configured well to use the proxy server, apparently when using the software update in the SCCM console, after packaging a software update, a error would prompt at the end of the wizard. "Errors: There was an error downloading the update". Any idea on where can I start troubleshooting? Thanks!

Make sure your account (SCCM console) has access to download the updates through proxy. See, PatchDownloader.log for details?Anoop C Nair - Twitter @anoopmannur MY BLOG: http://anoopmannur.wordpress.com SCCM Professionals This posting is provided AS-IS with no warranties/guarantees and confers no rights.

check the patchdownloader.log file it will tell exactly what went wrong on the process. You can paste any of the errors in your reply.Kent Agerlund | My blogs: http://blog.coretech.dk/author/kea/ and http://scug.dk/ | Twitter @Agerlund | Linkedin: /kentagerlund

Hi, This is what i've got. Trying to connect to the root\SMS namespace on the SMPHHOSC01 machine. Software Updates Patch Downloader 10/17/2011 7:10:53 PM 16660 (0x4114) Connected to \\SMPHHOSC01\root\SMS Software Updates Patch Downloader 10/17/2011 7:10:53 PM 16660 (0x4114) Trying to connect to the \\SMPHHOSC01\root\sms\site_SM1 namespace on the machine. Software Updates Patch Downloader 10/17/2011 7:10:53 PM 16660 (0x4114) Connected to \\SMPHHOSC01\root\sms\site_SM1 Software Updates Patch Downloader 10/17/2011 7:10:53 PM 16660 (0x4114) Download destination = \\SMPHHOSC01\sourcefiles\MS11-081\Windows XP\c173a034-0847-4105-8f2f-668753e20844.1\ie8-windowsxp-kb2586448-x86-enu.exe . Software Updates Patch Downloader 10/17/2011 7:10:53 PM 16660 (0x4114) Contentsource = http://download.windowsupdate.com/msdownload/update/software/secu/2011/10/ie8-windowsxp-kb2586448-x86-enu_89913b2d34e36f6af9e58fc07f4a794575f97527.exe . Software Updates Patch Downloader 10/17/2011 7:10:53 PM 16660 (0x4114) Downloading content for ContentID = 31400, FileName = ie8-windowsxp-kb2586448-x86-enu.exe. Software Updates Patch Downloader 10/17/2011 7:10:53 PM 16660 (0x4114) HttpSendRequest failed HTTP_STATUS_PROXY_AUTH_REQ Software Updates Patch Downloader 10/17/2011 7:10:53 PM 9092 (0x2384) Download http://download.windowsupdate.com/msdownload/update/software/secu/2011/10/ie8-windowsxp-kb2586448-x86-enu_89913b2d34e36f6af9e58fc07f4a794575f97527.exe to C:\Users\SCCM_A~1\AppData\Local\Temp\CAB10FA.tmp returns 407 Software Updates Patch Downloader 10/17/2011 7:10:53 PM 9092 (0x2384) ERROR: DownloadContentFiles() failed with hr=0x80070197 Software Updates Patch Downloader 10/17/2011 7:10:53 PM 16660 (0x4114) Trying to connect to the root\SMS namespace on the SMPHHOSC01 machine. Software Updates Patch Downloader 10/17/2011 7:14:11 PM 17352 (0x43C8)

As I mentioned in the above post the error is because of proxy authetication. The user account (console is running) don't have required proxy access. 0x80070197 = proxy authentication requiredAnoop C Nair - Twitter @anoopmannur MY BLOG: http://anoopmannur.wordpress.com SCCM Professionals This posting is provided AS-IS with no warranties/guarantees and confers no rights.

correct, the issue looks to be with the proxyKent Agerlund | My blogs: http://blog.coretech.dk/author/kea/ and http://scug.dk/ | Twitter @Agerlund | Linkedin: /kentagerlund

Where can I set it? When I browse the internet, I can use the account I've been using. FYI, the account I use for logging in the SCCM console is different from the the one I use for internet connection. Additionally, when are not using a windows based proxy server, I believe where are using a squid proxy server.

FYI, the account I use for logging in the SCCM console is different from the the one I use for internet connection. Here is the problem, you should use the account which is having internet access to download the updates.Anoop C Nair - Twitter @anoopmannur MY BLOG: http://anoopmannur.wordpress.com SCCM Professionals This posting is provided AS-IS with no warranties/guarantees and confers no rights.

But how is that? We don't have a windows based proxy authentication server, I think that you be a problem.

I'm not sure about that. You've another acount which got access to internet right? Can you provide same access to the account which you are using for console?Anoop C Nair - Twitter @anoopmannur MY BLOG: http://anoopmannur.wordpress.com SCCM Professionals This posting is provided AS-IS with no warranties/guarantees and confers no rights.

The weird thing about this problem is that it is working in our Lab enviroment. The difference between the Lab and Prod that I can see as of now is that the Internet options for the Lab can be changed while the production is restricted. They also have seperate account for the SCCM console and the proxy server. Does it has any connection with the problem? How can I set the server to use the proxy server for all internet connections aside from the proxy settings in IE?

I think, by default console user account is used to download the updates.Anoop C Nair - Twitter @anoopmannur MY BLOG: http://anoopmannur.wordpress.com SCCM Professionals This posting is provided AS-IS with no warranties/guarantees and confers no rights.

Any workaround on that?

I'm not really sure about this. But the best practice would be to use the account which is having internet access.Anoop C Nair - Twitter @anoopmannur MY BLOG: http://anoopmannur.wordpress.com SCCM Professionals This posting is provided AS-IS with no warranties/guarantees and confers no rights.

Because we can't have an AD account with internet access. what I do is I package software updates from our lab which can download softwares updates from the internet. After successfully downloading the packages, I copy the software updates file then transfer it to our production server. I package the software updates in our production server. I choose to download the software updates files locally from the path where I copied it. It works! Quite troublesome but important thing is that it works! :D