Error upgrading Exchange 2010 to service Pack 3

Hi,

Recently I was tasked with upgrading our existing production environment(Running Exch-2010- Version: 14.02.0247.005) to Exchange 2013 SP1. We only have 2 servers. The first running Client Access, Hub-Transport & Mailbox role and the second running just the Mailbox role. After some research, I was trying to upgrade Ex 2010 to SP3 before running Ex 2013 but unfortunately got stuck with an error that doesn't allow  upgrade of Ex 2010 to SP3.  Tried searching for similar errors over the net but couldn't find anything solid so im here desperately needing assistance from you. Error msg attached below;

Thanks in Advance! 

_____________________________________________________________________________________________

Summary: 14 item(s). 1 succeeded, 1 failed.
Elapsed time: 00:00:11


Preparing Setup
Completed

Elapsed Time: 00:00:00


Stopping Services
Failed

Error:
The following error was generated when "$error.Clear();
          & $RoleBinPath\ServiceControl.ps1 -Operation:DisableServices -Roles:($RoleRoles.Replace('Role','').Split(',')) -SetupScriptsDirectory:$RoleBinPath;
          & $RoleBinPath\ServiceControl.ps1 Stop $RoleRoles.Replace('Role','').Split(',')
        " was run: "Exception setting "Enabled": "Transaction support within the specified resource manager is not started or was shut down due to an error. (Exception from HRESULT: 0x80071A91)"".

Exception setting "Enabled": "Transaction support within the specified resource manager is not started or was shut down due to an error. (Exception from HRESULT: 0x80071A91)"


Transaction support within the specified resource manager is not started or was shut down due to an error. (Exception from HRESULT: 0x80071A91)
Click here for help...

Elapsed Time: 00:00:10

Languages
Cancelled

Remove Exchange Files
Cancelled

Preparing Files
Cancelled

Copy Exchange Files
Cancelled

Language Files
Cancelled

Restoring services
Cancelled

Languages
Cancelled

Hub Transport Role
Cancelled

Client Access Role
Cancelled

Mailbox Role
Cancelled

Management Tools
Cancelled

Finalizing Setup
Cancelled

September 11th, 2015 1:18am

Hi

Can you do a reboot and then run the setup from an elevated prompt? Did you also prepare the schema etc. and then start the upgrade?

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September 11th, 2015 3:27am

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