My experience with this problem:
Well as most of you may have read, at least those of you who bother to read my stuff on FB, I have been trying and failing to upgrade to Windows 10 and the saga continues.
I am writing and posting this mainly to have a bit of a go at the high and mighty Microsoft Company.
Yesterday I once more attempted to upgrade and again it froze. Enough being enough it was time to get hold of Microsoft chat help, time just after 20:00. Things are now looking up as I get help quickly and they take over remotely and start working on my
machine. Time passes and we reach a point where the person says they are unable to help further and gives me a link and phone number for further assistance.
Well the number does not get through and the link leads to Microsoft Store. By the way my pc now has everything left in the middle of where the person left and me with my jaw hanging open.
After some battle I get another chat operator who then gives me another link which I am not sure is where I should be heading. I make contact but am 418 in line. So being determined I hang on. Over one and a half hours later I get to number 1 and get help.
I give Dave A, as he is called, my reference number and he tells me to hang on for two minutes while he checks the reference number. Two minutes pass and I get a message: Thank you. Dont hesitate to come back and chat with an Answer Tech if you need help
again. Boom The chat is ended.
So I try the link again. I am 405 in the queue. No I am not waiting another hour and a half, I have to get up early in the morning so I make contact with the first chat bunch and get through quickly but after giving my reference number he asks for 2 to 3
minutes to read about the problem. He comes back with the solution I should contact Microsoft in South Africa. Brilliant. Of course it is now 00:30 in the morning. Perhaps another day.