Enrolled mobile devices not appearing in Intune or SCCM console .

Hi,

I have enrolled a couple of mobile devices into my organisation and they are not appearing anywhere.

Here is what I have done.

1. Created an Intune trial account using the standard .onmicrosoft.com name.  

2. Created a couple of test users in the Intune administration portal.

3. Added the Intune subscription and connector to my On Premise instance of SCCM.

4. Set SCCM as my (MDM) Mobile Device Management Authority.

5. Downloaded and installed the Company Portal to my mobile devices.

6. Logged in as one of the test accounts and successfully enrolled the device.   

I am thinking that this should work?

And that I should at least see my device listed in the Intune Console even if Intune connector in SCCM is not working.

What's the best way to test, and troubleshoot what is going on here?

Thanks  

August 31st, 2015 6:50am

Hi,

The Intune Connector is responsible for syncing data between SCCM and Intune, both ways so if the connector isn't working I am not surpirsed that you don't see the device in SCCM. If you use SCCM as the Mobile Management Athourity you will not see any devices in the Intune console so that is expected.

What errors are you Intune Connector experiencing?

Regards,
Jrgen

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August 31st, 2015 7:08am

Here some great information about how to configure the Intune connector properly if you want to go over it because reading what you did you are light on steps.

http://www.systemcenterdudes.com/sccm-2012-mobile-device-management/

Also if you want to look at the log to see what is wrong go to the link bellow and go down to the Intune connector section.

https://technet.microsoft.com/en-us/library/hh427342.aspx

August 31st, 2015 7:16am

Also dee dmp*.log on the site server.
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August 31st, 2015 7:18am

2. Created a couple of test users in the Intune administration portal.

6. Logged in as one of the test accounts and successfully enrolled the device.   

Can you please explain in more detail what you have done to add users.

  • Did you manually add users in Intune?
  • Have you added an external domain?
  • Have you synced your AD in any way?
  • Have you configured UPN or Alternate Login ID?
  • Have you added users to the ConfigMgr collection configured in the subscription?
August 31st, 2015 8:30am

2. Created a couple of test users in the Intune administration portal.

6. Logged in as one of the test accounts and successfully enrolled the device.   

Can you please explain in more detail what you have done to add users.

  • Did you manually add users in Intune?
  • Have you added an external domain?
  • Have you synced your AD in any way?
  • Have you configured UPN or Alternate Login ID?
  • Have you added users to the ConfigMgr collection configured in the subscription?
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August 31st, 2015 10:13am

If you manage Intune using SCCM normally you don't add people in the Intune portal. You make a collection in SCCM that have the right to enroll and add your local users into it. When you enroll the people in the companyportal you use the account that are member of the SCCM collection.


August 31st, 2015 10:16am

Yes, your logic is a bit flawed unfortunately. You have chosen ConfigMgr to be your Mobile Device Authority. When you create your Intune subsciption in ConfigMgr you are prompted to select a collection. Adding users to this collection entitles them to be able to enrol a device. These users must also exist in Azure. Therefore you need to set up directory synchronisation for the solution to work.

If you use standalone Intune you can use manually created users.

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August 31st, 2015 10:25am

Have a look at this whitepaper that I previously prepared. It's a little out of date now but sections 1 to 4 are still very much valid.

https://gallery.technet.microsoft.com/Mobile-Device-Management-a23ffe2a

August 31st, 2015 10:40am

Yes, your logic is a bit flawed unfortunately. You have chosen ConfigMgr to be your Mobile Device Authority. When you create your Intune subsciption in ConfigMgr you are prompted to select a collection. Adding users to this collection entitles them to be able to enrol a device. These users must also exist in Azure. Therefore you need to set up directory synchronisation for the solution to work.

If you use standalone Intune you can use manually created users.

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August 31st, 2015 10:52am

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