hello 

we are receiving email from partner company reagrding survey email
The survey emails contains the survey link.

But for most of the users, survey emails goes into JUNK email folder.
we have Symantec MessageLab for anti visrus and anti spam.
we have already mention partner domain in safe list on messagelab.
Issue is only with IT email address (it.ithelpdesk@domain.com), where email goes to JUNK folder.

Emails from other users of Partner doamin not going to JUNK.
we also created transport Rule 

 If the message:
     Is received from 'it.ithelpdesk@domain.com'
 Take the following actions:
     Apply message classification 'Company Internal'
     and Set the spam confidence level (SCL) to '-1'


Even after creating transport rule , survey email from goes to JUNK

Am i missing anything ?

Can we modify the tran

Hi,

do users use Outlook? If so, please try to disable Outlook Junk-E-Mail Settings or whitelist it.ithelpdesk@domain.com in Outlook Junk-E-Mail Settings.

http://blogs.technet.com/b/outlooking/archive/2013/09/25/outlook-junk-email-filtering-issue-with-exchange-server-2013-and-office-365.aspx

Hi,

Please confirm whether all messages are sent by one specific sender (it.ithelpdesk@domain.com).

Generally, if the survey mails are sent and received through the Exchange server, we can create a transport role to set the spam confidence level to -1 to mark the message as non-spam coming from a safe sender, safe recipient, or safe listed IP address (trusted partner). We can create the transport rule like this:

Apply rule to messages

When the From address contains it.ithelpdesk@domain.com

Set the spam confidence level to -1

If the transport rule is created correctly but the issue persists, please set Outlook Junk E-mail Settings to confirm if the message is blocked by Outlook client.

Regards,