Email ID getting removed from sharepoint user profile after some time for new user

I have facing a strange problem, i have active directory import schedule job running in sharepoint server 2013 , after creating a new user in active directory i added user to the sharepoint people and group and till then it was fine. Work email fed in active directory was showing up in sharepoint user profile. But just 5 minutes after that i checked  then email id was blank in sharepoint profile, but work email still exist in active directory for that same user. This is not happening for all the new users i add, its just for some. I have google a lot but didn't found any solution.

If i keep "Use SharePoint Profile Synchronization" in Synchronization Settings then the "User Profile Synchronization Service" is not starting.


  • Edited by vishalwise Friday, September 04, 2015 5:35 AM
September 4th, 2015 5:33am

Hi vishalwise- there could be many reasons for this. You may have seen some of these links, but I urge you to read through them for troubleshooting/solutions. They encompass just about everything, so they should help you fix the problem:

http://www.msserveradmin.com/sharepoint-2013-user-profile-synchronization-service-will-not-start/

https://technet.microsoft.com/en-us/library/Gg750257%28v=Office.14%29.aspx?f=255&MSPPError=-2147217396

https://social.technet.microsoft.com/Forums/office/en-US/81684a0f-30a0-4a29-b433-54e382666f47/user-profile-services-sync-connection-disappearing-after-a-few-days-moss-ma-not-found?forum=sharepointadminprevious

http://sharepoint.stackexchange.com/questions/43343/users-not-displayed-in-sharepoint-groups-missing-from-user-information-list

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September 4th, 2015 4:21pm

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