I'd like to make available the Real Player (called Real Player Cloud now.) I've manually setup the application since it's an EXE install with just "setup.exe" no switches and just "setup.exe /uninstall" for the uninstall portion. When I try to run the app from System Center on a Windows 7 desktop (logged in as a local admin), it prompts for whether I want it to install a desktop icon, etc... then it fails with:

 

"The software change returned error code 0x87D00324 (-2016410844)"

 

I've googled it and one of the suggestions was the change the method of determining if it was installed. I changed it from Folder to Registry, but no luck. I've also tried to use /silent, but got same error.

 

 

If I copy that setup.exe directly to the workstation it prompts for desktop icon, etc... then install fine. 

Here is a few lines from my AppDiscovery log file on the client:

<![LOG[    Performing detection of app deployment type RealCloud Installer EXE(ScopeId_97AC07BC-A79C-4E8B-BD73-778CA98B843B/DeploymentType_c4e8cabb-5126-4b16-86cf-3101e821f207, revision 6) for system.]LOG]!><time="10:21:20.375+300" date="03-20-2015" component="AppDiscovery" context="" type="1" thread="2364" file="appprovider.cpp:2148">
<![LOG[+++ Application not discovered. [AppDT Id: ScopeId_97AC07BC-A79C-4E8B-BD73-778CA98B843B/DeploymentType_c4e8cabb-5126-4b16-86cf-3101e821f207, Revision: 6]]LOG]!><time="10:21:20.424+300" date="03-20-2015" component="AppDiscovery" context="" type="1" thread="2364" file="localapphandler.cpp:291">
<![LOG[+++ Did not detect app deployment type RealCloud Installer EXE(ScopeId_97AC07BC-A79C-4E8B-BD73-778CA98B843B/DeploymentType_c4e8cabb-5126-4b16-86cf-3101e821f207, revision 6) for system.]LOG]!><time="10:21:20.425+300" date="03-20-2015" component="AppDiscovery" context="" type="1" thread="2364" file="appprovider.cpp:540">
<![LOG[   ActionType - Install will use Content Id: Content_6c80e274-d3d2-4f6f-9c4e-ef7a6b3e8fd3 + Content Version: 1 for AppDT "RealCloud Installer EXE" [ScopeId_97AC07BC-A79C-4E8B-BD73-778CA98B843B/DeploymentType_c4e8cabb-5126-4b16-86cf-3101e821f207], Revision - 6]LOG]!><time="10:21:21.440+300" date="03-20-2015" component="AppDiscovery" context="" type="1" thread="2364" file="appprovider.cpp:1543">
<![LOG[   ActionType - Install will use Content Id: Content_6c80e274-d3d2-4f6f-9c4e-ef7a6b3e8fd3 + Content Version: 1 for AppDT "RealCloud Installer EXE" [ScopeId_97AC07BC-A79C-4E8B-BD73-778CA98B843B/DeploymentType_c4e8cabb-5126-4b16-86cf-3101e821f207], Revision - 6]LOG]!><time="10:21:21.460+300" date="03-20-2015" component="AppDiscovery" context="" type="1" thread="2364" file="appprovider.cpp:1543">

Until you figure out how to install the app silently via command line you can forget about ConfigMgr.

Try /s /v/qn

I found it online

If you can't figure out the silent switches you can record the installation using a setup.iss file.

See here

https://support.microsoft.com/en-us/kb/922143

Gerry,

Thanks for the response. I tried the switches you provided, but they didn't work in System Center or when I ran the EXE with those switches directly from the client PC. When I ran it manually it got one more step past doing it from System Center (asked if I wanted "ASK" to be my default search engine and if I wanted it to be my default page.) I said no, but then it disappeared. It's not installed under Programs and Features or in c:\Program Files (x86).

Are you sure about your detection method?

If so, then you will most likely have to wrap your your setup.exe command-line in a batch file that puts a pause in after the command-line. The reason that this is often necessary is because some/many exe installers actually spawn other processes that perform the real installation work; however, the initial process, setup.exe, exits before the spawned process finishes. Thus, ConfigMgr sees setup.exe exit and thinks everything is done -- it is ignorant or any spawned processes. But of course, since the spawned process(es) are actually performing the work, the detection method you've told ConfigMgr to use isn't valid when setup.exe exits -- it is isn't valid until the spawned process exits.

Adding a simply delay after your command-line with thus cause ConfigMgr to wait (to hopefully after the spawned process finishes) so that when it does perform the detection, the criteria is valid.

Make sure you download the offline installer, the one linked on the home page is a 1mb exe that pulls down all sorts, the 52MB version is the one you want.

http://filehippo.com/download_realplayer/download/271e0f2a743f45f4820113f01710fe02/

As Gerry said use /s /v/qn

I just tested it and it installs silently without any prompts.

RealPlayerCloud.exe /s /v/qn

EULA is a current user key.

• Edited by Richard.Knight 13 hours 7 minutes ago
• Marked as answer by Carltonw1 11 hours 27 minutes ago

Richard,

I usually don't download apps from download sites, but that worked.

When installing I left it to install for user instead of system. Also, I left on user login required.

Will this work if I set it install for system and set it so user doesn't need to be logged in? (would like to include in OSD Task Sequence)

thanks for your help.

Make sure you download the offline installer, the one linked on the home page is a 1mb exe that pulls down all sorts, the 52MB version is the one you want.

http://filehippo.com/download_realplayer/download/271e0f2a743f45f4820113f01710fe02/

As Gerry said use /s /v/qn

I just tested it and it installs silently without any prompts.

RealPlayerCloud.exe /s /v/qn

EULA is a current user key.

• Edited by Richard.Knight Friday, March 20, 2015 6:35 PM
• Marked as answer by Carltonw1 Friday, March 20, 2015 8:15 PM

Make sure you download the offline installer, the one linked on the home page is a 1mb exe that pulls down all sorts, the 52MB version is the one you want.

http://filehippo.com/download_realplayer/download/271e0f2a743f45f4820113f01710fe02/

As Gerry said use /s /v/qn

I just tested it and it installs silently without any prompts.

RealPlayerCloud.exe /s /v/qn

EULA is a current user key.

• Edited by Richard.Knight Friday, March 20, 2015 6:35 PM
• Marked as answer by Carltonw1 Friday, March 20, 2015 8:15 PM

I Just tested it using the application model, it installs to the system fine.

Richard,

What in the Application setup you can set it to install for user or system. Will this work if I choose system? Also, does a user need to be logged in to install it?

I'd like to use this application package on my OSD Task Sequence, but don't think it will work if it requires user to be logged in.

Set to install for system.