Document preview works in library - not in search results

Hi -

I recently setup a brand new, shiny SharePoint 2013 farm, configured Office Web Apps and workflow manager.  The farm is setup with Windows Server 2012 R2 across the WFE, Search Server, as well as the OWA server.  I have the document preview working in libraries within my web app, but when I search for the same document, the preview doesn't attempt to show up in the search results.  Have I missed configuring something?

Thanks,

February 5th, 2015 6:12pm

This should be in the 2013 setup,upgrade,administration and operations but I am not sure how to move it from one category to another - Can I do that?

Thanks,

JEsse

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February 5th, 2015 6:15pm

Hi,

For your issue, try to do the following:

Make sure Silverlight is installed on machine which search performed. Go to http://www.silverlight.net/ and download Silverlight runtime

Run the SharePoint Configuration Wizard after setup the Office Web Application for SharePoint 2010.

Disable Loopback was the key:  http://support.microsoft.com/kb/896861

Here are two similar posts, you can take a look at:

https://social.technet.microsoft.com/Forums/en-US/2d032e96-7f12-4bf3-9e73-dbe10f631036/fast-search-document-preview-wont-work?forum=fastsharepoint

https://social.technet.microsoft.com/Forums/en-US/14f0838d-a0e7-4b70-971f-59e4b0c8cacc/search-preview-not-working-for-office-documents?forum=sharepointadmin

Besides, refer to the following blog troubleshooting fast search for SharePoint 2010's Document Preview is not working:

http://erickhaw.blogspot.com/2010/11/fast-search-for-sharepoint-2010s.html

Best Regards,

Lisa Chen

February 6th, 2015 10:02pm

Hi Lisa - 

Thank you for your response.  Does loopback check need to be disabled on the OWA server? I made sure silverlight was working. 

I want to clarify - I am able to see document previews if I select '...' from within a library.  For some reason, the issue is isolated to the search results page.  The articles you provided point more towards a farm wide issue.

Thanks,

Jesse

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February 7th, 2015 11:04pm

To clarify, I would like to show pictures:

This is Office Web Apps working flawlessly within a library when selecting '...':

This is the same document in the search results:

February 7th, 2015 11:09pm

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