Hi! In "SCOM 2007 R2" I wonder how i can change the way of Resolution State works. Default every new alert get status "New" Resolution State 0 The other value is 255 or closed. However it is possible to change that by adding in Administration\Settings\Alerts and add other Resolution states. And add a value lets say "Acknowledge" value 100 And then rightclick on that alert and Set Resolution State to "Acknowledge". But I like these changes to happen :- After setting any alert's Resolution state to Acknowledge, I want to sent a request (in form of XML, or Script etc) to the CISCO UCS to acknowledge that alert and try to resolve it. If the alert is resolved in the UCS then it should be refelected to the SCOM 2007 R2. I am very new to the SCOM 2007 R2 and currently dealing with the CISCO UCS systems. Regarding to the above requirements is this the right way to proceed or I have to use some other approach? I have heard about Universal Connectors but I couldn't figure it out. Thanx Ravi

in the administration pane go "settings > alerts". here you can add new resolution states. (isn't acknowlegde already a standard resolution?). The number you assign it doesn't matter at all as long as it is in between 0 and 255 and unique. Rob Korving http://jama00.wordpress.com/

Hi If you want to link OpsMgr to another system then you'll either need to use the Universal Connector or set up subscriptions on the resolution status. Both of these have already been discussed on the Reporting thread. http://www.pavleck.net/2008/07/using-resolution-states-to-fine-tune-alert-notifications/ http://blogs.technet.com/b/kevinholman/archive/2010/09/23/installing-the-opsmgr-r2-universal-connector.aspx What is it you couldn't figure out about the Universal Connector? Cheers GrahamView OpsMgr tips and tricks at http://systemcentersolutions.wordpress.com/

Another idea (you mentioned using a script) is to use the notification channel to pickup alerts that you have set to resolution state XX, and then run the script against the alert to "forward" it to your other system. This wouldn't be nearly as seemless as a connector, but if the other system has some API that can be leveraged, you could essentially write those alerts into your other system using this method.HTH, Jonathan Almquist - MSFT