DPM Console hangs when adding servers by Modify Protection Group

Hi Guys,

I hope you can help

I've created several protection groups and need to add a couple more servers to each, but I'm having issues where the DPM console hangs. This is what I'm doing:

Under Protection:

  • Right Click the Protection Group and select: Modify protection group...
  • Under "Select Group Members" - expand the server and select it's volume or SQL DB, etc and click Next
  • Under "Select Data Protection Method", I click Next
  • Now the MMC stops working. There are no error messages, no unresponsive notifications, it just doesn't do anything.
  • I can't click Back, Next, Cancel, Help or change any of the other options on this page.
  • I left it once and went to bed, when I came back 12 hours later, nothing had changed.

I have to open task manager and force close the MMC and reopen but I'm unable to add any additional servers. I can create new Protection Groups but would rather avoid this.

For reference

  • OS: Server 2012 R2 64bit
  • DPM: 2012 R2 UR4
  • The issue occurs using local console over RDP or via the client console on Windows 7

Does anyone have an idea how I can get around this issue?

Thanks

Ryan

  • Edited by Ryan_Carter Friday, December 05, 2014 10:04 PM
December 5th, 2014 9:54pm

After further playing - It's not isolated to adding servers. I actually can't continue past the "Select Data Protection Method" page even if I don't change anything in terms of the selection lists.

Anyone else having issues or know what the problem is?

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December 6th, 2014 1:43am

I know it is months later, but I am stuck with the same error. Did you manage any progress on this?
April 20th, 2015 10:45am

In the end I had to contact MS Support - Removing (you can keep the replica's on disk) and recreating the Protection Groups fixed it.

Ryan

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April 20th, 2015 10:49am

Thank you so much for the response!
April 20th, 2015 10:51am

In the end I had to contact MS Support - Removing (you can keep the replica's on disk) and recreating the Protection Groups fixed it.

Ryan

  • Proposed as answer by Michael Seidl Monday, April 20, 2015 4:50 PM
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April 20th, 2015 2:47pm

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