Could not open documents on sharepoint during specific times.
Some users are reporting that they could not open word/excel documents on MOSS 2007 by clicking 'edit in microsoft word' during specific times of day. It is displaying a variety of messages: 1) Could not open '<url>/document.xls' 2) microsoft excel cannot access <url>. There are several possible reasons: file name/path doesn't exist, file is used by another program, workbook you are trying to save has same name another open workbook. If they try to download by clicking on the document it hangs for a while and comes back with 'No connectivity to server.' During that time, it also hangs when they click on the folder containing the documents. After that moment, which is like 5 to 10 min is gone, they are able to edit/download documents and open folders as usual. Any idea why this is happening. I just noticed that the 'Database Statistics' timer job is running during that time.
October 17th, 2012 8:40pm

Hi, It can be a performance or some other kind of isuse happening at your server at that time. I would suggest you to check the uls logs at the time you face this issue. Also review the traffic using fiddler that will give you more idea about the issue. I hope this will help you outThanks, Rahul Rashu
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October 17th, 2012 9:50pm

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