Console Users Reporting Error 777980010 When Working on Incidents
We recently went live with SCSM 2012 in our environment for Incident Management. Our SCSM servers are running version 7.5.1561.0 with Update Rollup 2 applied. Servers are virtualized running 64bit Windows 2008 R2. Several of our Service Desk staff have reported getting the following error when trying to click Apply/OK to an open incident: Error 777980010, severity 16, state 1 was raised, but no message with that error number was found in sys.messages. If error is larger than 50000, make sure the user-defined message is added using sp_addmessage. I'm unable to find any reference to this error message on the SCSM forums so I don't know if this is an SCSM issue or a SQL issue. I looked at the Operations Manager event viewer on the server and found this entry: Log Name: Operations Manager Source: DataAccessLayer Date: 10/15/2012 8:57:56 AM Event ID: 33333 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: WNSCSMPRD1.ad.ppsnet Description: Data Access Layer rejected retry on SqlError: Request: p_ManagedEntityInsert -- (BaseManagedEntityId=4ce108f2-49c5-18fc-edb9-bd28d1589014), (TypedManagedEntityId=4ce108f2-49c5-18fc-edb9-bd28d1589014), (ManagedTypeId=a604b942-4c7b-2fb2-28dc-61dc6f465c68), (FullName=System.WorkItem.Incident:IR335), (Path=), (Name=IR335), (TopLevelHostEntityId=4ce108f2-49c5-18fc-edb9-bd28d1589014), (DiscoverySourceId=7431e155-3d9e-4724-895e-c03ba951a352), (HealthServiceEntityId=404a60d9-7e20-805c-4391-9456a940097e), (PerformHealthServiceCheck=False), (TimeGenerated=10/15/2012 3:57:56 PM), (IsOptimistic=True), (LifetimeRelationshipId=), (LastModified=10/15/2012 3:46:56 PM), (TypedInstanceInserted=False), (ChangeId=), (RETURN_VALUE=1) Class: 16 Number: 18054 Message: Error 777980010, severity 16, state 1 was raised, but no message with that error number was found in sys.messages. If error is larger than 50000, make sure the user-defined message is added using sp_addmessage. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="DataAccessLayer" /> <EventID Qualifiers="32768">33333</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-10-15T15:57:56.000000000Z" /> <EventRecordID>107046</EventRecordID> <Channel>Operations Manager</Channel> <Computer>WNSCSMPRD1.ad.ppsnet</Computer> <Security /> </System> <EventData> <Data>p_ManagedEntityInsert -- (BaseManagedEntityId=4ce108f2-49c5-18fc-edb9-bd28d1589014), (TypedManagedEntityId=4ce108f2-49c5-18fc-edb9-bd28d1589014), (ManagedTypeId=a604b942-4c7b-2fb2-28dc-61dc6f465c68), (FullName=System.WorkItem.Incident:IR335), (Path=), (Name=IR335), (TopLevelHostEntityId=4ce108f2-49c5-18fc-edb9-bd28d1589014), (DiscoverySourceId=7431e155-3d9e-4724-895e-c03ba951a352), (HealthServiceEntityId=404a60d9-7e20-805c-4391-9456a940097e), (PerformHealthServiceCheck=False), (TimeGenerated=10/15/2012 3:57:56 PM), (IsOptimistic=True), (LifetimeRelationshipId=), (LastModified=10/15/2012 3:46:56 PM), (TypedInstanceInserted=False), (ChangeId=), (RETURN_VALUE=1)</Data> <Data>16</Data> <Data>18054</Data> <Data>Error 777980010, severity 16, state 1 was raised, but no message with that error number was found in sys.messages. If error is larger than 50000, make sure the user-defined message is added using sp_addmessage.</Data> </EventData> </Event> Any ideas on what I can try to prevent this from happening?
October 15th, 2012 9:15pm

We Got the same, any update on this error ? Thanks
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November 9th, 2012 5:45pm

I'm also getting this error. It occurs multiple times per day when I click OK / Apply. I then have to cancel the work item, re-open and then redo all the same updates / adding comments and then it will update withouh any problem. I am running into so many errors and bugs it almost makes SCSM 2012 unusable for a production environment.
November 16th, 2012 8:22pm

By any chance, are you using the Cireson Analyst Web Console in your SCSM 2012 environments?
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November 17th, 2012 2:51am

We get the same error since yesterday. Yesterday we deployed 2012/SP1/RU2 on our clients (Win7 & Win8). The servers were already deployed (2012/SP1/RU2) some weeks before. We use Ciresons My active WorkItem (no other extensions). Our Workaround: Closing the Incident and reopen it. Saving it again will work. Patrick Wahlmller
May 16th, 2013 12:03pm

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